What are the responsibilities and job description for the Room Service Server position at The Lodge at Bodega Bay?
With its rugged coastline and rolling vineyards, the Sonoma Coast has its roots firmly planted in the soil. The Lodge at Bodega Bay, poised atop a tranquil bluff, reflects the wild beauty of this romantic region. Consistently rated as the #1 Hotel in Bodega Bay and on the Sonoma Coast on TripAdvisor.com, our friendly, down-to-earth and knowledgeable team will ensure our guests have a memorable stay.
We are seeking 1 Part Time Room Service Server to join our outstanding team. The right candidate will also have a willingness to work in other areas of the department including bussing or hosting when needed.
Our Room Service Servers create for our guests a sumptuous restaurant experience in the privacy of their room. They deliver service that is gracious and professional, friendly and discreet, while consistently meeting the Hotel's high quality standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promptly answers the Room Service telephone within three rings using the correct daytime greeting and proper telephone etiquette.
- Takes Room Service orders over telephone and relays orders to the Kitchen.
- Carries silverware, linen, and food on tray or uses serving cart to transport order to room.
- Delivers Room Service order to guest room.
- Follow all safety, hygiene and cleanliness protocols at all times.
- Sets up table and serves food from cart.
- Sets up trays with proper condiments and utensils.
- Delivers VIP Amenities.
- Answers questions regarding Room Service and responds to requests for additional food or drink service.
- Collects payment and or presents Room Service checks to the guest for signature and makes change if necessary.
- Cleans and wipes down all Room Service trays.
- Collects or stacks dirty dishes on tray, table, or serving cart and removes from room or retrieves from hall outside of room.
- Completes all assigned side work.
- All other duties as assigned by the supervisor
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all associates are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the facility.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to communicate effectively with the public and other team members.
- Excellent organizational skills.
- Ability to read, listen and communicate effectively in English.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add and subtract two digit numbers and to multiply and divide.
- Ability to perform these operations using units of American money.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Meets legal age requirements for the position.
CERTIFICATES LICENSE AND REGISTRATIONS
Serve Safe certificate desired. Food Handler certification required.
EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. 6 months previous Food & Beverage experience is preferred
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand. The associate frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The associate must frequently lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available.)
PAY SCALE
The pay scale for this position is $16.50 per hour plus gratuities.
Job Type: Part-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Tips
License/Certification:
- Food Handler Certification (Preferred)
Ability to Commute:
- Bodega Bay, CA 94923 (Required)
Work Location: In person
Salary : $17
