A/R Specialist (Assisted Living Account Coordinator)

OVERVIEW OF THE LODGES COMPANY:

At the Lodges Company, we care most about the people we serve and the people we employ. Our goal is to create peaceful homes where our clients are supported physically, mentally and emotionally. The Lodges operates 12 residential care homes that offer 24 hour assisted living services. Each home accommodates 5 -14 residents comfortably. We pride ourselves on ‘Family-style care in a home environment’. If you are passionate about serving and supporting customers (Residents - prospective and current, Families, Employees, Case Workers, and all Vendors) in a safe, supportive, and thriving healthcare environment that feels like home, this position may be a fit for you. Let us know if our values resonate with you:

• Dedicated- Unwavering devotion to support our company mission. Family-style care derives from dedicated professionals with a passion to help those in need no matter their background or abilities. You are there for residents, you are there for co-workers the same way you would be there for family.
• Open and Honest- Productively share feedback with the intention of bettering individuals and the company. All individuals deserve honest feedback. When provided in a thoughtful manner – it can significantly improve relationships and culture. Find a way to share comments in a way that will build up the individual, relationship and company.
• Takes Initiative- Independently assess and initiate action as you notice issues. If you notice something, do something. Addressing issues early helps contain and minimize effect. Everyone has the responsibility to step in and act.
• Chooses a Positive Attitude- Exert undoubted positivity while representing the company. Reframe challenges, be nice to others and assume responsibility. Find a way to encourage others while promoting teamwork.
• Problem Solver- Exercise your mind by creatively resolving issues. Do you have authority to make this decision? What is the most effective, positive, resident focused, way to resolve the issue? What are a few alternative solutions? Put a plan in place to solve and include your on-site supervisor when necessary.
• Puts Residents Above All Else- Residents are priority and must remain top of mind. Customize care plans, execute and refresh frequently. We all have competing interests; personal, financial, relational, societal…we ask, when faced with an issue, you prioritize the community of residents. We cannot, and should not, ignore any interest. However, an ideal solution sets our residents up to have the highest success rate.

QUALIFICATIONS:

• At least 2 years’ experience in similar position.

• MN Driver’s license.

• Must be able to lift 10lbs , Stand, Sit, or Walk for long Periods

• Must be able to pass a criminal and/or abuse background check, and drug screening

• Prolonged periods sitting at a desk and working on a computer.

• High school diploma or equivalent required; associate or bachelor’s degree in accounting preferred.

OTHER SPECIALIZED KNOWLEDGE AND ABILITIES:

• Ability to drive within the 7-county metro area.

• Expertise in working with Resident populations.

• Expertise in developing relationships with residents and community support workers.

• Must understand the importance of confidentiality.

• Must have excellent verbal and written communication skills.

• Have excellent administrative and word processing software skills.

• Must have presentation know-how.

• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.

• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.

• Ability to work independently and in a fast-paced environment.

• Ability to anticipate work needs and interact professionally with customers.

JOB SUMMARY:

The Assisted Living Accounts Receivable Specialist must be dependable, client service-oriented associate with excellent communication, accounting, time-management, and organizational skills. They will assist the Director of Sales & Marketing in tracking, recording, and collecting revenue for The Lodges Company. They participate in managing the customer experience for Social Workers, Case Managers, Clinical Personnel and other referral sources and revenue partners. They will maintain and track all proper documentation to ensure accuracy of Accounts Receivable.

• Calls to Counties, DHS, Case Managers and Assessors to keep them on track. (ongoing).

• SA renewals. Submit 6790 worksheets to DONs and Bonnie 6 weeks ahead of expiration date. Follow ups to get completed worksheets. Make sure information is entered on correct county form. Confirm case manager is correct. Call assessor for current MN Choices assessment. Submit to case manager. Follow up for rate. If rate is approved, notify case manager, and follow up to get RMS sheet and CL Tool. Maintain resident files and ensure all needed documents are in file and documents are current and up to date. Keep CRM or spreadsheet and Eldermark up to date with all activity. Check MINITS daily for SAs and confirm information is correct on agreement. Put in resident file. Develop and maintain relationships with all county partners.

• New Residents. Same protocol as renewals.

• MA renewals. Currently on hold but when they were active and become active in a few months – collecting information, documents and signatures from residents. Frequently entails going to communities to meet with residents.

• Tracking – CRM, Spreadsheets.

• Ability. Calculate and enter Ability totals.

• Maintain up to date client records to enter in Sage.

• Track new and renewal RMS rates – dates, amounts and approvals.

• Pull all service agreements and validate them in MN-ITS to see to ensure accuracy and resolve issues.

• Maintain LOA file.

• Ensure all information is organized and filed on the drive.

• Perform other related duties as assigned.