Plumbing Technician

Plumbing Technician

About Longacre Company
We are building the best commercial/home services company in the state of Pennsylvania. Longacre has been helping property owners in the Southeast PA area for 100 years. Currently, we are a one-stop hub for everything related to a property (electrical, plumbing, HVAC, kitchen/bath).

Why you should join us

• Great team. We have a strong team that consists of experienced techs and talented younger techs.

• Great benefits. Fully paid short-term disability. Great healthcare coverage for families. Minimal on-call.

• Great mission. We don't believe in pressuring our technicians to sell, sell, sell. We don't spiff our technicians on sales. We believe in educating customers about all their options and always doing right by the customer. We believe in high base salaries and bonus opportunities like Google reviews, on call, etc.

Our Core Values
1. Customer First.Our customers depend on us to solve critical problems.We must keep their needs front and center in all we do.

2. Move with purpose. Speed matters. Getting back to someone today is better than tomorrow. We strive to solve our customer’s problems quickly without compromising on quality. This doesn’t mean that we work more after hours, longer days, or zip through jobs in 5 minutes. It means that we move urgently to be the best resource for our customers.

3. Be humble.We are honest when we don’t know how to do something and we don’t judge each other for being vulnerable.We aren’t scared to ask questions, no matter our role in the company.

4. Strive for excellence.We care deeply about the quality of our services.We don’t settle for good.We take end-to-end accountability for seeing our work through and delivering on our commitments.

What you’ll be doing

• Diagnosing and Repairing Plumbing Systems:Accurately diagnose issues with toilets, pipes, sump pumps, wells, etc.

• Performing Regular Maintenance:Conduct routine maintenance checks on plumbing equipment to ensure optimal functioning and efficiency, including cleaning, adjusting, and replacing parts as needed.

• Using ServiceTitan every day to record visits, present estimates to customers, and collect payment from customers.

• Participate in an on-call rotation that is after hours and on weekends. Our rotation is once every 6 weeks.

• Providing Customer Service:Offer excellent customer service by clearly explaining technical issues to homeowners, advising them on maintenance practices, and answering any questions they may have about their plumbing systems.

What we are looking for

• At least 1 years of experience as a plumbing residential technician.

• Experience using flat-rate and offering upfront estimates to customers.

• Passion for your craft and the desire to be a part of a company that wants to be the best home services provider in the state.

• Valid PA driver’s license

• High school diploma or equivalent; vocational training or certification in plumbing

• Excellent communication skills with customers and teammates.

• Problem-solving ability to make decisions under pressure to ensure client satisfaction.

• Results-oriented mindset with a focus on continuous improvement

Preferred Qualifications (these are a bonus, not a requirement)

• Experience with water treatment/water softeners.

• Experience with tankless water heaters

• Previously used ServiceTitan.

We may not be a fit if:

• You’ve only done new construction/bid work.

• You are looking for a role where you can make a ton from commissions.We don’t spiff technicians on sales because we believe in offering high base pay and educating every customer with their best options, not pushing replacements for the sake of hitting sales numbers.

• You aren’t very comfortable with technology or using an ipad every day. You don’t have to be a pro at it but you need to be willing to learn/use it.

Job Type: Full-time

Pay: $25.00 - $38.00 per hour

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus opportunities
• Overtime pay

Application Question(s):

• Do you have experience using flat-rate pricing?

Experience:

• residential plumbing: 3 years (Required)

Ability to Commute:

• Bally, PA 19503 (Required)

Work Location: In person

Salary : $25 - $38