What are the responsibilities and job description for the Supervisor - Customer Service (Dedicated Client) position at The Loomis Company?
Job Details
Level
Management
Job Location
Headquarters - Wyomissing, PA
Remote Type
Hybrid
Position Type
Full Time
Education Level
Undisclosed
Salary Range
Undisclosed
Travel Percentage
Undisclosed
Job Shift
Undisclosed
Job Category
Undisclosed
Description
The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 70 years, The Loomis Company has been a family owned company committed to protecting what you value most...Your people. Your assets. Your future.
WHO WE ARE :
With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.
WHO WE'RE LOOKING FOR :
Direct, maintain, and improve day-to-day operation of the customer service unit insuring efficient customer service is provided to our clients while maintaining division standards adherence to policy and procedure, and quality customer service. Manage incoming calls to assure that proper staffing is assigned and corporate goals for speed of answer, abandonment rate and quality are met. Manage incoming correspondence to assure that corporate goals are met for turn around time and accuracy.
- Oversee day-to-day operations of unit.
- Provide work direction to staff members and complete employee performance appraisals.
- Maintain backlog workflow and division standards for production and service levels.
- Monitor customer service and report monthly production and accuracy to customer service reps.
- Review existing procedures and develop plans for improvement.
- Evaluate and report quality control issues and conduct desk audits.
- Develop and implement plans to foster and improve attitude of teamwork and positive working environment.
- Schedule representatives for appropriate coverage.
- Assist with phones when necessary.
- Assist other units with their backlog.
- Assist representatives with plan questions and problems.
- Handle grievance calls.
- Evaluate unit staff and training requirements.
- Report to management status of unit staffing requirements and plans for maintenance and improvement.
- Complete special projects as assigned.
WHERE YOU'LL BE LOCATED :
In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing Office. This position is on a flexible hybrid work schedule.
WHAT YOU CAN BRING TO THE TEAM :
DESIRED EDUCATION AND EXPERIENCE :
High School Diploma or General Education Degree (GED), plus three to five years experience in medical customer service and previous supervisory experience required.
WHAT WE HAVE TO OFFER YOU!
HIPAA SECURITY STATEMENT :
This position may require access to private health information (PHI) and / or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee's responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees.
The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and / or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
