What are the responsibilities and job description for the Customer Service Liaison position at The Lord's Place Inc?
Company Overview
The Lord's Place is a dynamic, passion-driven social impact organization in Palm Beach County dedicated to providing innovative, compassionate, and effective services to homeless men, women, and children. Our mission is to build a welcoming workplace that values diversity and consistently ranks as a Best Nonprofit to Work For and a Best Place to Work in Florida.
We pride ourselves on offering generous paid time off, including vacation, sick leave, and holidays. Additionally, we provide maternity/paternity leave, 401(k) with automatic employer contribution, exceptional benefits, employee assistance, tuition reimbursement, and a flexible work environment.
Job Description
This role focuses on greeting and directing clients, guests, volunteers, donors, and other visitors to our busy engagement center for people experiencing homelessness. The position also involves answering incoming calls for the agency. The standard working hours are Monday – Friday, 8:30 a.m. to 4:30 p.m.
Essential Duties and Responsibilities
- Greets guests and visitors in a courteous and professional manner, determining the nature of their visit and announcing them to appropriate personnel.
- Takes and delivers messages when necessary, ensuring timely communication.
- Verifies guest eligibility for entry into the Homeless Engagement Center using electronic systems.
- Clearly communicates expectations and requirements regarding entry into the center to guests.
- Participates in training on evidence-based practices for effective communication and de-escalation strategies.
- Participates in all required agency trainings and events to enhance service delivery and comply with funder requirements.
- Answers incoming telephone calls, determines caller purposes, and forwards calls to relevant personnel or departments.
- Provides callers with organizational information, address, directions, and other necessary details.
- Retrieves messages from voice mail and forwards them to the appropriate staff members.
- Performs clerical duties such as filing, copying, and collating as needed.
- Accepts, routes, and tracks in-kind donations (may require lifting up to 25 pounds). Advises relevant staff to ensure acknowledgment of gifts.
- Performs other tasks assigned by the Office Manager.
- Possesses a high school diploma or equivalent.
- Displays excellent verbal and written communication skills.
- Has three or more years' experience in administration.
- Demonstrates strong computer skills.
- Must be able to operate business equipment used daily within the organization.
Compensation Details: $18-$20 Hourly Wage.
The Lord's Place is a dynamic, passion-driven social impact organization in Palm Beach County dedicated to providing innovative, compassionate, and effective services to homeless men, women, and children. Our mission is to build a welcoming workplace that values diversity and consistently ranks as a Best Nonprofit to Work For and a Best Place to Work in Florida.
We pride ourselves on offering generous paid time off, including vacation, sick leave, and holidays. Additionally, we provide maternity/paternity leave, 401(k) with automatic employer contribution, exceptional benefits, employee assistance, tuition reimbursement, and a flexible work environment.
Job Description
This role focuses on greeting and directing clients, guests, volunteers, donors, and other visitors to our busy engagement center for people experiencing homelessness. The position also involves answering incoming calls for the agency. The standard working hours are Monday – Friday, 8:30 a.m. to 4:30 p.m.
Essential Duties and Responsibilities
- Greets guests and visitors in a courteous and professional manner, determining the nature of their visit and announcing them to appropriate personnel.
- Takes and delivers messages when necessary, ensuring timely communication.
- Verifies guest eligibility for entry into the Homeless Engagement Center using electronic systems.
- Clearly communicates expectations and requirements regarding entry into the center to guests.
- Participates in training on evidence-based practices for effective communication and de-escalation strategies.
- Participates in all required agency trainings and events to enhance service delivery and comply with funder requirements.
- Answers incoming telephone calls, determines caller purposes, and forwards calls to relevant personnel or departments.
- Provides callers with organizational information, address, directions, and other necessary details.
- Retrieves messages from voice mail and forwards them to the appropriate staff members.
- Performs clerical duties such as filing, copying, and collating as needed.
- Accepts, routes, and tracks in-kind donations (may require lifting up to 25 pounds). Advises relevant staff to ensure acknowledgment of gifts.
- Performs other tasks assigned by the Office Manager.
- Possesses a high school diploma or equivalent.
- Displays excellent verbal and written communication skills.
- Has three or more years' experience in administration.
- Demonstrates strong computer skills.
- Must be able to operate business equipment used daily within the organization.
Compensation Details: $18-$20 Hourly Wage.
Salary : $18 - $20
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