Barista

Description

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

• Eligible benefits include:
• Participation in 401(k)
• Medical/Dental/Vision/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program

This position is full-time, averaging 30 or more hours per week.  Availability on weekends and holidays is needed.

Job Summary/Responsibilities

The Barista is the foundation of the café and is responsible for honoring every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers, who are the reason for our business. Some of the key duties and responsibilities include:

• Develops enthusiastically satisfies customers all the time.
• Provides quality beverages consistently for all customers
• Models quality store operations
• Contributes to store profitability
• Takes responsibility to learn all aspects of the lead barista position
• Always presents a clean and professional appearance.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Job Excellence
• Communication
• Cooperation
• Dependability
• Initiative
• Job Knowledge
• Judgement
• Planning & Organization
• Problem Solving
• Quality

Qualifications

Education/Formal Training

• High school or equivalent
• TABC Certification
• Food Handler Certification

Experience

1 years barista experience in luxury hotel environment, preferred.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to operate computer, calculator, and telephone keyboards, for cash handling and paperwork processing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc. 20 -40 lbs.
• Bending/kneeling -ability to bend to lower level cabinets and lift trays.
• Mobility -maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• Must be able to perform multiple tasks at one time, must be able to follow verbal and written instruction in English, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Ability to accurately count cash. Ability to operate cash register.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift.

95% work indoors

Salary : $14