What are the responsibilities and job description for the Housekeeping Supervisor position at The Loren at Lady Bird Lake?
Job Details
Description
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best-in-class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for overseeing all areas respective to the Housekeeping department and ensuring that our team is providing luxury service consistent with The Loren brand ideals. This will be achieved through attentiveness, anticipation, courteousness, and efficiency.
Responsibilities
- Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback
- Inspect guest rooms
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
- Issue supplies to staff at the beginning of the shift to control inventory and ensure proper supplies are available while controlling expenses
- Respond to guest requests, concerns, and problems to ensure guest satisfaction
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction
- Lifting, carrying, and pushing weight up to 50 lbs. of linen, supplies, furniture, et al.
- Contribute to a healthy and safe work environment
Benefits
- A generous paid time off policy allowing associates to accrue up to 120 hours per year of PTO.
- Holiday pay at time and a half for designated paid holidays outlined in our handbook
- Robust and affordable medical plans featuring zero-dollar copay deductibles and zero-dollar copay insurance options.
- Comprehensive dental, vision, EAP, and life insurance plans.
- 401(k) retirement savings plan with company matching contributions.
Qualifications
- Experience in luxury hotels preferred
- Previous housekeeping experience required
- High School diploma or equivalent required
- Proficiency with computer systems
- Ability to work a flexible schedule is required
Salary : $22
