What are the responsibilities and job description for the Restaurant Host position at The Loren at Lady Bird Lake?
Job Details
Description
About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
This is a full-time position (average of 30 or more hours per week) Availability for evenings, weekends and holiday.
Eligible benefits include:
Participation in 401(k)
Medical/Dental/Vision/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Job Summary/Responsibilities
The restaurant host will ensure that all guests are immediately greeted and welcomed into the restaurant and will lead guests to their tables, manage reservations and communicate with front of house servers and managers when they have a new party in their section.
- Greet all guests immediately with a warm smile and attend to the guest’s needs for seating. Use the guest’s name during interactions.
- Follow procedures for accepting reservations and assign tables to servers.
- Support servers and wait staff by ensuring guest needs are met such as provide water, drinks to tables. Assist in clearing tables and organizing silverware as time allows.
- Thank guests as they leave and ask about the guest’s experience. Convey any pass on information to the Restaurant Manager. Encourage guests to complete online reviews.
- Perform other duties as requested by leadership
- Perform any other job-related duties as assigned.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Communication
- Cooperation
- Dependability
- Initiative
- Job Knowledge
- Judgement
- Planning & Organization
- Problem Solving
- Quality
- Quantity
- Use of Technology
Qualifications
Education/Formal Training
- High school or equivalent education required.
Experience
- Prior customer service experience in the hospitality industry
Knowledge/Skills
- Positive attitude and strong interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to embody and impart the Loren’s unique culture to all associates
- Maintain a professional attitude and appearance
Physical Demands
- Able to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
- Must be able to stand at least 90%
Environment
95% indoor
Salary : $14
