Clinic Manager

Position Overview

Under general direction, Clinical Managers (CM) plan, develop, manage, and oversee the administration of behavioral health clinic operations and services, managing a team of clinicians. In conjunction with subordinate professional-level and administrative-level staff, the CM maintains and enforces acceptable professional and ethical standards of the program’s clinical staff according to the Leadership Team’s clinical vision. The CM also serves in a consultative role to staff mental health professionals and mental health practitioners. They participate in strategic planning and committee activities as assigned. CMs also monitor program activity and manage for clinical effectiveness and productivity.

Clinical Managers assists the Director of Psychological Services in ensuring the facility meets all related local, state, federal and accrediting-body rules and regulations. Clinical Manager assists the Director of Psychological Services in coordinating and managing patient care in the facility according to adopted policies/procedures, state and federal regulations, and accepted accreditation standards. Clinical Managers also serve as liaison between the clinical staff and Director of Psychological Services.

Distinguishing Features

The Clinical Manager is distinguished from the lower level of staff clinicians in that the latter does not have responsibility for organizational unit performance, which includes program or people management, evaluation, reporting and statistics, or outcome monitoring. The Manager is further distinguished from the Director of Psychological Services in that the latter directs service line operations across all sites.

Ideal Candidates

• In addition to the qualifications, knowledge, and skills listed below, ideal candidates for this position will also exemplify the following essential attributes for success:
• A disciplined professional with a demonstrated history of high performance in rigorous systems for whom both client- and organization-first perspectives pervade all areas of their work
• A lifelong leader with a proven track record of service to others who has to others who has achieved sufficient clinical knowledge and skill in the operations and services of a behavioral health care clinic/program which provides behavioral health services
• Clinicians who are primarily motivated by service to clients. The role requires 0.5 FTE time spent in direct client or supervisee service. Careerists whose primary motivations are the avoidance of client care or salary should reconsider whether the role is right for them. Every clinician at every level of our clinic sees clients.
• A mental health clinician of uncommonly high competence in the domains of professionalism, ethical & legal standards, individual & cultural diversity, interpersonal relationships, scientific knowledge and methods, reflective practice, interdisciplinary systems, psychotherapeutic intervention, supervision, and management
• A supportive manager capable of instructing, focusing, and guiding others in accomplishing performance and work goals and objectives of behavioral health clinic/program operations and services
• Someone capable of identifying and understanding how external issues (e.g., economic, political, social and health care trends) impact the work of behavioral health care services and who is able to motivate and inspire others by providing leadership and setting a sense of purpose for the Clinic and its programs
• A competent decision maker capable of solving problems and taking appropriate action which is consistent with all available facts, constraints, and probable consequences in a fast paced, multidisciplinary environment by identifying and understanding issues, problems, and opportunities, and comparing data from different sources to draw conclusions
• A collaborative spirit eager to actively participate as a member of a team contributing successfully to the completion of goals and objectives aligned with the mission, vision and values of the Clinic’s system of care
• An effective communicator who conveys information and in a manner that meets audience needs; someone able to develop and maintain effective relationships with others and who relates well to people from varied backgrounds and in different situations
• Someone who possesses an air of confidence and creates a good first impression by professionally commanding attention and earning the trust and respect of others
• An effective manager of outpatient clinicians
• A knowledgeable, skilled, and experienced clinical leader, skilled in the application of evidence-based psychotherapeutic treatment methods

Knowledge & Skills

• The most suitable candidates will possess the following knowledge and competencies:
• Managerial principles and practices including work planning, employee supervision, and resource allocation
• Principles and practices for maintaining and expanding funding sources while adhering to payer administrative requirements
• Principles and practices of program planning and evaluation
• Practices and techniques of programmatic analysis and reporting
• Psychological diagnostic methods and terminology
• Cultural and ecosystemic factors affecting mental health
• Clinical standards of practice and licensure requirements
• Principles and practices of direct client service delivery germane to child day-treatment and family focused home-based treatment
• Knowledge of current theories, principles, and practices for providing psychological services to clients
• Applicable federal, state, and local laws, rules, and regulations
• Office administrative practices and procedures including records management and the operation of standard office equipment
• Computer applications related to the work including the Clinic’s Electronic Health Record

Job Duties

Philosophy

• Supports the organization’s ideology, mission, goals, and objectives
• Ensures clinic-wide adherence to clinical policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Respects patients’ rights to privacy, dignity, and confidentiality
• Participates in facility committees, meetings, in services, and activities as assigned

General

• Assists the Director of Psychological Services in the maintenance, continuing improvement, and enforcement of acceptable professional and ethical standards and performance of the clinical staff and patient-care personnel
• Reports to the Director of Psychological Services regarding the quality and efficiency of medical care provided
• Manages all clinical aspects of day-to-day clinic operations
• Maintains open line of communication with Director of Psychological Services
• Supports administrative decisions and activities affecting patient care
• Provides guidance to clinicians and support staff on facility clinical policies to enhance patient care
• In cooperation with Director of Psychological Services, ensures adherence to federal and state rules and regulations as well as applicable accrediting-body standards
• Assists Director of Psychological Services and Clinical Director’s efforts in implementing plan for facility licensing,accreditation, and/or new program growth
• Other duties as assigned

Clinical Staff

• Serves as a liaison between clinical program staff and Director of Psychological Services
• Serves as a liaison between clinical staff and the support staff
• Serves as a resident expert in applicable rules, laws, and professional standards related to patient care
• Investigates breaches of quality patient care or ethical conduct by medical staff members and makes appropriate recommendations to Director of Psychological Services
• Enforces clinical policies and procedures, rules and regulations, and other facility policies and procedures
• Implements sanctions with clinical staff where indicated, including all instances in which corrective action been requested against an MHP regarding his or her compliance with procedural safeguards
• Reviews performance of clinical staff
• Enforces policies related to releases of patient information and responding to requests for records
• Enforces policies related to responding to patient crises and making mandated patient safety reports
• Provides and documents consultation to clinicians
• Carries patient case load as assigned
• Recruits and hires Mental Health Professionals and practitioners to ensure 100% staffing utilization
• Ensures clinicians are accountable for meeting productivity requirements

Patient Care

• Ensures the quality of patient care provided by all clinicians at facility and in home-based services are in accordance with the established policies and procedures as well as best professional practices
• Assists facility staff in identifying and solving patient-care problems
• Assists clinicians in ensuring continuity of patient care through coordination of providers
• Carrying psychotherapy caseload as defined by clinic. Again, the role requires 0.5 FTE time spent in direct psychotherapy or supervision service. Candidates whose primary motivations are the avoidance of client care or salary should reconsider whether this role is right for them. Every clinician at every level of Lorenz Clinic sees clients
• The provision of clinical services including conducting diagnostic assessments, treatment planning, psychotherapy, and discharge planning for patients of the clinic
• Provision of clinical and administrative supervision within the clinic’s training program – if credentials allow
• Attending and participating in individual supervision, biweekly case consultation,
• Grand Rounds, business meetings, and other meetings as required by Clinic
• Compliance with clinic documentation standards
• Compliance with licensing board rules and relevant professional code(s) of ethics
• Maintain professionalism in all interactions with staff, patients, and business associates of clinic
• Keeping abreast of billing issues and discussing same with patients when necessary
• Assisting in intermittent peer-reviews of patient files
• Adherence to directives by applicable direct clinical and administrative supervisors

Communication

• Communicates effectively and professionally with patients, visitors, clinicians, and co-workers
• Interacts with others in a positive, respectful, and considerate manner
• Actively helps cultivate a positive reputation for the Clinic in the community
• In cases where instances of problematic MHP conduct need to be addressed, the PM issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors
• In cases where instances of problematic support staff conduct need to be addressed, the PM communicates with the Support Staff Manager (SSM) so that the SSM can issues verbal and written correctives that are specific, timely, and clearly tied to observable behaviors

Financial Practices

• Uses facility resources appropriately and avoids wasteful practices
• Promotes cost containment and efficient use of facility resources
• Makes recommendations for potential cost-effective improvements
• Assists in educating clinical staff about cost-containment issues
• Responds to clinically-related questions about adjustments to patient accounts

Compliance Program

• Contributes to the Director of Psychological Services’s management of the organization’s adopted compliance program
• Performs according to established compliance policies and procedures
• Assists Director of Psychological Services efforts to organize and carry out peer review of patient files

Quality-Improvement Program

• Contributes to the Director of Psychological Services’s progress and development of the organization’s adopted Quality Improvement Program
• Performs according to established quality improvement policies and procedures
• Monitors clinician participation in quality improvement activities
• Participates in quality improvement studies as required by Director of Psychological Services to assess clinical care/staff and adherence to managed care contracts
• Makes recommendations for potential Electronic Health Record efficiencies or improvements

Safety/Risk – Management Program

• Adheres to safety policies and procedures in performing job duties and responsibilities
• Works with the Director of Psychological Services to resolve observed or suspected safety violations, hazards, and policy/procedure noncompliance
• Responds to emergency situations with competence and composure
• Supports risk management and participates in programs concerning patient and employee safety
• Promptly and decisively responds to instances wherein clinician behavior contributes to risk

Professional Competence

• Participates in continuing education and other learning experiences as requested by administration
• Participates in facility teaching programs for employees and clinical staff on topics of special interest/pertinent to the clinical aspects of outpatient mental health
• Maintains high level of professionalism and activity within the larger profession
• Brings voice of ethical decision-making to all work
• Welcomes suggestions and recommendations from all co-workers
• Provides facility with updated credentialing information when needed
• Serves as an assistant policy authority related to the clinical portions of the Electronic Health Record; helps train all clinical staff and ensures their compliance in same

Either:

A) the equivalent of one year of experience as a Mental Health Professional at Lorenz Clinic with a proven track record of leadership and exceeding position requirements or

B) the equivalent of three years of post-licensure experience as a Mental Health Professional providing clinical services, of which one year must have been in a management or supervisory capacity equivalent to that of a Clinical Manager in an outpatient program.

And:

• Board-approved supervisor or eligible to become board-approved
• Possession of a master’s or doctoral degree from an accredited school of marriage and family therapy, social work, psychology, professional counseling, or related field
• Possession of a valid, independent clinical license from one of the applicable licensing authorities; the Minnesota board of Marriage and Family Therapy, Minnesota Board of Social Work, Minnesota Board of Psychology, or Minnesota Board of Behavioral Health & Therapy
• Proven track record of directing programs and/or managing clinicians for effectiveness, productivity, and high ethical standards
• Cooperative work attitude toward management facility staff, patients, visitors, and clinicians
• Ability to promote favorable facility image with clinicians, patients, insurance companies, referral sources, and general public
• Ability to lead clinical staff in making ethically- and clinically- appropriate decisions and solve problems

Other Requirements

• Evidence of leadership qualities
• Strong ethical and moral character references
• Language skills adequate for high-level written, interpersonal, and telephone communication in American English
• Computer literacy
• Ability to work full-time
• Strong ethical and moral character references
• Competent in psychological consultation and supervision
• Possesses a National Provider Identifier (NPI) prior to first day of employment
• Approval for Medicare participation within 180 days of hire, if Medicare participation is allowed for license type

Benefits

This position may be eligible for student loan repayment. Full-time, independently licensed clinicians enjoy a robust benefits package that includes paid burnout time, twelve weeks of paid parenting leave regardless of gender, and an annual CEU allowance. Employer-sponsored health insurance, dental insurance, vision insurance, life insurance, and short- and long-term disability insurance are also available. A 401k with 401k matching is available as are tuition reimbursement and privately-funded student loan forgiveness. Paid time off, paid holidays, paid service/volunteer time, paid continuing education hours, paid parental leave, an employee assistance program, a flexible schedule, and professional development assistance in the way of an annual continuing education allowance round out the offering. Did we mention student loan repayment, paid burnout time, and paid parenting leave?!

As an active training clinic, most clinicians at Lorenz earn about 100 hours per year of board-approved continuing education just from showing up to work. The clinic hosts an annual conference, monthly grand rounds, and four hours per month of case consultation with a specialist. Above all, adding Lorenz Clinic to your resume is a distinctive badge of professionalism and quality recognized the field over. For the past decade and a half, Lorenz has been known as the psychotherapist’s clinic– one of the few practices many clinicians would entrust with their career or in many cases, their own family. For an unabridged job description or more information about our benefits including student loan repayment program, please contact human resources.

Compensation

The hiring range for this position is $85,000 - $130,000 annually, depending on experience, credentials, breadth of clinical competence, and clinical program. The hiring range for master's-prepared clinicians is $85,000 - $110,000, and the hiring range for doctorally-prepared psychologists is $110,000 - $130,000.

Individual & Cultural Diversity

Lorenz Clinic is proudly committed to recruiting and retaining a diverse and inclusive workforce. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Navigation & Search

Clinicians might find this posting beneficial if looking for positions using following search terms: licensed psychologist, mental health therapist, mental health, therapist, LPCC, LICSW, LMFT, counselor, psychotherapist, trauma therapist, family therapist, child therapist, children's mental health, clinical supervisor, outpatient psychotherapist, outpatient psychology. Pre-licensed therapists such as Licensed Graduate Social Workers (LGSW), Nationally Certified Counselors (NCC), or Licensed Associate Marriage and Family Therapists (LAMFT) should consider the practice’s Post-Master’s Fellowship position instead.