In-House Mental Health Billing Supervisor

The mental health system is breaking—dominated by corporate interests, non-clinical leaders, and clinics prioritizing profits over quality care. Clinicians are overworked, undervalued, and stripped of autonomy, forced into environments that fail to inspire or sustain them. At Lorenz Clinic, we’re different.

We prioritize excellence by hiring only the top 5% of therapists, ensuring you’ll work alongside smart, inspiring colleagues. Make a difference on Main Street, not Wall Street. Join Lorenz Clinic and help build the future of mental healthcare—clinician-led, inspiring, and sustainable. Join us, and never give up hope for what mental healthcare could be.

About the Clinic

Lorenz Clinic is on a mission to change the world one relationship at a time. Founded in 2011, Lorenz is a large, outpatient psychology clinic system that specializes in the unique mental health needs of children, families, adults, and couples. The clinic offers four levels of care ranging from in-home, outpatient, intensive outpatient, and day treatment in addition to specialty services like psychological testing and psychiatry. Out goal has always to become become the best clinic in Minnesota, not the biggest. Our big, hairy, audacious goal is to become one of the finest family institutes in the country, and we're making good progress.

The Position

The Accounts Receivable Supervisor is responsible for ensuring all accounts are processed through insurance properly, and patient accounts are paid in a timely manner. In particular, the Accounts Receivable Supervisor oversees daily billing activities and serves as the first point of contact for the billing staff. The Accounts Receivable Supervisor should be familiar with ethical billing practices and is responsible for maintaining the clinic’s overall AR levels by working complex claims and serving as a resource for other billing, clinical, and administrative staff.

Job Duties

• Perform basic billing duties including creating claims, submitting billing slips, reviewing and resolving eligibility issues, taking and applying payments from patients and payors, answering phone calls from clients and staff, responding to correspondence from patients and staff, setting up payment plans for delinquent accounts, and the like
• Confirm Employee Assistance Plan Authorizations and available units via phone call or payer portal, and submit completed EAP billing forms and invoices with follow up
• Investigate insurance prior authorization requirements for expected services and collaborate with clinicians for completion
• Correspond with insurance companies and other payors for claim resolution
• Write sophisticated appeals and submit to payer to ensure reimbursement is received from the insurance
• Assist with the negotiations of single case agreements between clinic and payer
• Provide oversight and training for Accounts Receivable Specialists as the first point of contact
• Conduct frequent reviews of billing staff productivity and accuracy
• Assist in creating, documenting and maintaining departmental workflows
• Assist with development and research of new service lines
• Collect and process remittances
• Confirm, process, and record patient and insurance refunds and overpayments
• Generate and process collections list and monitor collection efforts
• Investigate complex denied claims and perform appropriate actions for successful processing & receipt of payment from insurance
• Work to reduce aging and average days’ receivables by ensuring accuracy of each account
• Respond to payer inquiries in a timely manner
• Assist in onboarding new staff
• Work with the Billing Manager or AR Specialist Supervisor to create more efficient workflows
• Attend trainings and meetings as scheduled
• Maintain up-to-date knowledge of ever-changing billing regulations
• Provide excellent customer service
• Ability to work full-time in person
• Other duties as assigned

Preferred Qualities

• Associate’s or Bachelor’s degree in Business, Finance, Medical Billing or Coding, Medical Administration, or similar field
• Prior experience with managed care claims submission, networks, and EAPs, especially within the Mental Health field
• Prior collections and customer service experience
• Prior experience with Athenanet EHR system
• Prior experience billing psychological testing, CTSS codes, and/or E/M codes

Minimum Requirements

• At least one year of mental health billing and coding experience
• Minimum of 1 year experience in claims processing along with rules and regulations relating to Medicare, Managed Care and third-party payers
• Advanced knowledge of Medicare, Managed Care and Insurance reimbursement systems, including billing forms and requirements for various third-party payersAt least 18 years of age
• Experience in resolving complex claim resolution
• High School Diploma or equivalent
• HIPAA experience or training
• Demonstrates leadership experience
• Understanding of clinician credentialing process

Benefits

Full-time, independently licensed clinicians enjoy a robust benefits package that includes:

• A 401k with 401k matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Paid time off
• Paid holidays
• Paid parental leave
• Employee assistance program
• Flexible schedule
• Healthcare Savings Account

This is an abridged job description; please contact HR for unabridged version and for details regarding the clinic's benefits programs and rules.