What are the responsibilities and job description for the Customer Experience Representative position at The Lubrizol Corporation?
About Lubrizol
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.
We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Join Our Thriving Team at Lubrizol as a Customer Experience Representative
Unleash Your Potential. At Lubrizol we're transforming the chemical industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.
What You'll Do
As a Customer Experience Representative (CER), you will process customer orders from purchase order receipt through issuance of invoice. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing and enhance modern life. The role contributes to the Lubrizol’s overall success by ensuring that our customers find their overall business experience: rewarding, cost effective, and reliable. The Customer Experience Representative ensures complete customer satisfaction by effectively processing orders in SAP, timely communication with both internal partners (supply chain, credit, logistics, demand planning, sales and marketing) as well as external partners (warehouses, carriers) and their customers. Being an effective communicator both written and verbal and proactive in problem resolution is critical. The CER will assist with Customer Complaints in Customer Assistance and will help with reporting.
What We're Looking For
Ready for your next career step? Apply today and let's shape the future together!
It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.
We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.
As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.
One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.
More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic.
#LBZUS #hybrid
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.
We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Join Our Thriving Team at Lubrizol as a Customer Experience Representative
Unleash Your Potential. At Lubrizol we're transforming the chemical industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.
What You'll Do
As a Customer Experience Representative (CER), you will process customer orders from purchase order receipt through issuance of invoice. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing and enhance modern life. The role contributes to the Lubrizol’s overall success by ensuring that our customers find their overall business experience: rewarding, cost effective, and reliable. The Customer Experience Representative ensures complete customer satisfaction by effectively processing orders in SAP, timely communication with both internal partners (supply chain, credit, logistics, demand planning, sales and marketing) as well as external partners (warehouses, carriers) and their customers. Being an effective communicator both written and verbal and proactive in problem resolution is critical. The CER will assist with Customer Complaints in Customer Assistance and will help with reporting.
What We're Looking For
- Receives purchase orders and enters sales orders into SAP software, ensuring order entry, shipping and billing information is accurate for each order.
- Ensures that order acknowledgments and invoices are generated timely, accurately, and are sent to the customer via their preferred mode of receipt.
- Occasionally provide basic supply chain support to plants, warehouses, or other source points. Guidance may include access to customer procurement or logistics portals, SAP support, documentation assistance, and/or serving as a central contact point.
- Identify opportunities for continuous process improvement within the fulfill order process.
- Intermittently serve as a trainer under the supervision of the Supervisor/Manager. This role will strengthen the group by sharing best practices, knowledge and experience with others.
- Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.
- Will work on Customer Assistance Issues, assist with complaints, Returns, Credits and coordinate with the Quality team, when customers make Quality claims.
- High school diploma or GED.
- Minimum of 3 years prior experience in customer service role, experience in domestic or export customer service in a manufacturing or related field is preferred.
- Strong interpersonal and communication skills.
- Ability to work in a team environment.
- Attention to detail and the ability to prioritize, organize and follow through.
- Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervision.
- A passion for delivering superior service through execution and communication.
- Proactive recognition of, and diligence in, minimizing risk to Lubrizol from cybersecurity threat.
- Working knowledge of personal computers, Microsoft Office software programs.
- Excellent organizational and problem-solving skills.
- Degree in Business, Communications, Supply Chain, or related fields.
- Working knowledge of SAP.
- Basic understanding of transportation and global incoterms and ship modes.
- Experience with Exports.
- Supply Chain knowledge, experience working with MPS team, inventory, and allocation understanding.
- Competitive salary with performance-based bonus plans
- 401k Match plus Age Weighted Defined Contribution
- Competitive medical, dental and vision offerings
- Health Savings Account
- Paid Holidays, Vacation, Parental Leave
Ready for your next career step? Apply today and let's shape the future together!
It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.
We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.
As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.
One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.
More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic.
#LBZUS #hybrid
