What are the responsibilities and job description for the Surveillance Operator position at The Lucky Moose Casino & Tavern?
The Lucky Moose Casino and Tavern is looking for an experience Surveillance Officer to support our team! Here at the Lucky Moose Casino, we believe “small is beautiful.” Guests have a choice for their casino entertainment, and we know everyone wants a great party. Become part of a carefully selected Team from throughout the region that is just the right combination of happy-go-lucky and dedicated to our mission and values. We believe we have assembled a team who has taken the pledge to create the most fun, inviting and exciting environment in the State!
JOB SUMMARY: The Surveillance Operator is responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage and reporting incidents or suspicious activity.
JOB RESPONSIBILITIES:
JOB RESPONSIBILITIES:
- Diligent in the consistent and strategic surveillance of the gaming floor and observation of operators throughout assigned shift.
- Ensure all equipment is operational and documents/reports any malfunctions immediately to the Surveillance Manager or Above.
- Ensure surveillance activities are properly documented and file appropriate incident reports.
- Ensure all incident reports are completed accurately and in a timely manner.
- Properly secures all potential evidence from CCTV video recordings.
- Consistently adheres to strict confidentiality in all matters related to property Surveillance
- Cooperates with New Hampshire State Lottery Officials
- Effectively records all gaming transactions in accordance with all policies, procedures, and regulatory guidance.
- Follows all policies and procedures as they relate to addressing barred/banned patrons.
- In the absence of the Surveillance Manager, inform the Director of Operations and/or GM of all significant incidents. This includes threats to property, scams and cheating, mass disturbances, loss of coverage of either of the counts or collections, etc.
- Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers and guests including vendors
- Ensure work activities are completed accurately, efficiently, and in a timely manner.
- Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintains regular attendance at scheduled department meetings.
- Assists with training/mentoring of new Team Members as requested.
- Maintains all appearance standards in accordance with established uniform and appearance guidelines.
- Inform the Surveillance Manager on duty of any irregularities and unusual situations when they occur.
- Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Works independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
- Must be 21 years of age or older with a high school diploma or general education degree (GED).
- At least one year of industry and surveillance related experience.
- Knowledge of Table Games preferred.
- Must pass all required pre-screening and background checks.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.