What are the responsibilities and job description for the Lead Wait Staff position at The Lutheran Home Association?
Respect | Resilience | Integrity
Kingsway Retirement Living is looking for a Lead Wait Staff. This position is responsible for taking food orders and delivering food and beverages to our customers in a professional, courteous and efficient manner. The goal is to provide an excellent overall guest experience. Restocking of food, dish washing, kitchen and dining room cleanliness are additional responsibilities. Lead Wait Staff will be responsible for helping to train and manage other wait staff on the evening and weekend shifts.
Duties:
- Provide excellent customer service that promotes customer satisfaction.
- Greet customer and present menu and glass of water.
- Make food/beverage recommendations and/or share information upon request.
- Properly record food order(s) on meal ticket/check.
- Deliver food/meal in a timely manner.
- Revisit customer for any additional requirements they may have.
- Remove dirty plate and silverware prior to serving dessert or meal ticket.
- Deliver meal ticket and collect signature/payment.
- Properly set table settings and maintain cleanliness.
- Check products for expiration and quality prior to serving.
- Cooperate with all serving and kitchen staff. Be a team player.
- Perform proper hand washing/sanitizing procedures prior to handling food/beverages/kitchen equipment.
- Follow all relevant health department rules/regulations, Kingsway Dietary policies, and all customer service guidelines.
- Assist resident/customer with use of cane, wheel chair, or walker while in restaurant.
- Perform dish washing, food restocking, dining and kitchen cleaning duties and all other duties as assigned.
- Assist Restaurant Manager in supervision and training of wait staff.
An ideal Lead Wait Staff candidate will be a self-starter, driven to help the team succeed, and a good communicator.
Shifts:
- Days (10 am - 6 pm)
- On-call
Our team members benefit from .
- PTO for Part-time and full-time employees
- 401k with company match
- Full benefits including medical, dental & vision insurance (Medical insurance offered to full-time team members only - this is 30 or more hours per week)
- Life insurance & disability insurance for team members scheduled 20 or more hours per week
