What are the responsibilities and job description for the Front Desk Agent position at The Lux Hotel & Conference Center, Ascend Hotel...?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Operate phone systems to answer calls, take reservations, and respond to guest needs.
- Conduct night audits as required, ensuring all financial transactions are accurate and properly recorded.
- Maintain the front desk area in a clean and organized manner.
- Collaborate with housekeeping and maintenance teams to address guest concerns or issues swiftly.
- Assist with administrative tasks as needed, including managing guest accounts and processing payments.
Requirements
- Previous experience in hotel management or guest services is preferred.
- Strong customer service skills with a focus on hospitality excellence.
- Proficiency in phone etiquette and communication skills.
- Ability to operate hotel management software; familiarity with night audit procedures is a plus.
- candidates are encouraged to apply to enhance guest interactions.
- A positive attitude, strong work ethic, and the ability to work well under pressure in a fast-paced environment are essential.
- Flexibility to work various shifts, including nights and weekends as needed.
Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and professionalism!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
Ability to Commute:
- Waterloo, NY 13165 (Required)
Work Location: In person
Salary : $16