What are the responsibilities and job description for the Bellperson-Valet position at The Madrona?
Join our dynamic team as a Bellperson/Valet! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Bellperson/Valet, you will be the first point of contact for our valued guests, providing a warm and friendly welcome.
With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally. Your role as a Front Desk Host/Valet is crucial in shaping the overall guest experience, leaving a lasting impression and ensuring their visit is nothing short of extraordinary. Looking for someone with flexibility in their schedule, must be available evenings, weekends and holidays. Candidates must have a minimum of 3 years of customer service experience, Bellperson/Valet specific experience preferred.
A LITTLE ABOUT US
Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.
WHAT WOULD YOU DO AS A BELLPERSON/VALET
The Bellperson-Valet will assist guests with their luggage and show guests to their room as well as drive and park vehicles in a safe manner as directed by the manager. You will ensure that a great first impression of service is presented to our guests. A presentable appearance as well as a customer service focused demeanor will be essential for this role.
If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team.
ARE YOU THE BELL PERSON/VALET WE'RE LOOKING FOR?
REQUIRED COMPETENCIES:
Ability to stand on your feet for several hours.
Previous guest service.
Guest and customer service focused.
Friendly and welcoming demeanor when dealing with guests and/or co-workers.
Speak with others using clear and professional language.
Excellent attendance.
Attention to detail.
Ability to work independently as well as a member of a team.
MINIMUM QUALIFICATIONS:
High School diploma.
Valid Driver's License.
Driving/DMV record must meet minimum qualifications for coverage under
property liability insurance policies.
Ability to work a flexible schedule and ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
PREFERRED QUALIFICATIONS:
Previous customer service experience preferred.
The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20 hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.
Palisades Hospitality offers the following benefits for eligible full time employees:
Health: Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,
Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 18
Perks: All employees are eligible to enjoy a Travel Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.