What are the responsibilities and job description for the Front Desk Host/Valet position at The Madrona?
Job Description
Job Description
Join our dynamic team as a Front Desk Host / Valet! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Host, you will be the first point of contact for our valued guests, providing a warm and friendly welcome.
With your vibrant personality and excellent communication skills, you will ensure a smooth check-in and check-out process, respond to inquiries, and address requests and concerns promptly and professionally. Your role as a Front Desk Host / Valet is crucial in shaping the overall guest experience, leaving a lasting impression and ensuring their visit is nothing short of extraordinary. This is a hybrid role with exposure to both Front Desk and Valet sides of the Front Office Operation. Looking for someone with flexibility in their schedule, must be available nights, weekends and holidays. Previous hotel or restaurant experience is preferred but we're willing to train the right candidate.
A LITTLE ABOUT US
Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.
WHAT WOULD YOU DO AS A FRONT DESK HOST
As a Front Desk Host at our hotel, you will have the opportunity to provide exceptional guest service to our valued guests. The main responsibilities will include checking in and out hotel guests, serving as the primary point of contact for guest communications via telephone, email, and mail / message service, as well as assisting with hotel reservations and concierge services. In this role, you will be the face of our organization, greeting guests with a gracious and professional demeanor.
You will verify guests' registration information, collect any necessary additional information such as identification and length of stay, and handle payment transactions. Additionally, you will provide guests with their room keys and guide them to their rooms, ensuring their comfort and satisfaction. When guests check out, you will ensure that all balances are paid and that the room key is returned.
If you have a passion for delivering excellent service, enjoy working in a fast-paced environment, and possess strong communication and organizational skills, we invite you to join our team.
ARE YOU THE FRONT DESK HOST WE'RE LOOKING FOR?
To be successful as a Front Desk Host at our hotel, you will need to have strong attention to detail, ensuring that all assigned duties are performed with accuracy and follow-through. A courteous and cooperative demeanor is essential, as you will be interacting with guests, co-workers, and management on a daily basis.
Proficiency in English communication is crucial, as you will be responsible for speaking, reading, and writing in English to effectively communicate with guests and colleagues. Additionally, you should have good mathematical skills, enabling you to compute and manipulate calculations necessary for payment transactions and other tasks.
As a Front Desk Host, you will often work independently with minimal supervision. Therefore, self-motivation, organization, and the ability to prioritize and multitask are important qualities to possess. If you are someone who thrives in a fast-paced environment, possesses excellent communication skills, and enjoys providing exceptional guest service, we encourage you to apply for this position.
The Madrona is a part of Mosaic Hotel Group; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20 hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.
Palisades Hospitality offers the following benefits for eligible full time employees :
Health : Medical, Dental, Vision, Life, Flexible Spending Accounts, Health Savings Accounts, Legal, Transportation,
Retirement : 401k Retirement savings program is available for all full and part time employees over the age of 18
Perks : All employees are eligible to enjoy a Travel Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.
