What are the responsibilities and job description for the Account Manager - Maintenance position at The Maintenance Group?
As Routes Account Manager, you will be proactively managing the day-to- day operations, scheduling, and physically performing maintenance tasks.
You will report directly to your Senior Account Manager (George Lindsey III) however, you will work with various associated contacts specific to your jobsite like property managers owners, etc..
This position requires a satisfactory completion of a DMV Motor Vehicle Record (MVR) report.
As the landscape maintenance progresses you shall also be responsible and accountable to perform such duties including but not limited to : Maintaining landscape to highest quality by physically performing daily maintenance work tasks, job duties, and leading a crew.
The Routes Account Manager Scope of Work to include : Turf maintenance mowing, string trimming, edging, & cultural practices (verticutting, aerating, & topdressing).Detail maintenance pruning, debris removal, hardscape detail.Irrigation maintenance managing water usage and irrigation scheduling cleaning of bodies of water like skimming, dredging, vacuuming.
Court cleaning, Road Maintenance etc.; inspecting and R&M sprinklers, drip line, valves, etc.; gaining knowledge of irrigation mainline systems potable & RO, isolation valving, and responding to emergencies in a timely manner.Overseeing the R&M of mainline valves including Bid Install / Enhancement work.Tree & Palm Maintenance pruning, shaping, and removal of suckers and palm fronds throughout the property; assisting with transplanting and applying rooting hormones, IPM, and fertilization.IPM applications pest control, weed control, & PGR usage with chemical application methods.Fertilization turf, shrubs, groundcovers, trees, & palms usually on a quarterly basis with products approved by Sperber.Managing Base yard Operations & Removing Green waste.Record keeping of performed applications of daily, weekly, & monthly tasks performed.Creating a quality control program for your site to ensure contract specs are fulfilled.Ensuring the maintenance crew is working safely and abiding to the Sperber Safety Program & COVID Best PracticesDeveloping & maintaining an Organizational Chart, Area Work-flow mapping systems & Standard Operating Procedures to increase efficiencies for the Maintenance OperationProviding a budget for equipment and small tool needs for TMG to furnish.Confirming Irrigation As-Build Mapping & Planting Plan per jobsite SpecificationsAttend all Leadership Meetings & submit monthly / weekly / daily reporting and picture documentation of landscape maintenance progress.Making recommendations to the company for improving service and the customer experience.Providing upgrades to protect and enhance the customer's investment in their property.Responding to client requests on a timely basis via email and or completing task with requested as expected.Adhering to current operating budget and assist in ensuring steps to achieving goals for example staying within monthly budget parameters and providing detailed follow up when exceeding budget.Communicating the jobsite operation to the TMG Management team on a weekly basis & engage in TMG bi-weekly management meetings.Produce proposals as requested by Client which will need approval of Branch Manager prior to submitting to the owner.
Payroll & Invoicing Responsible for Payroll & inter-company invoicing submittal & approval through Aspire.Manage Work Tickets and Employee Times through AspireComplete weekly Aspire logs for Payroll prior to 7 : 30pm Daily.
Purchasing Assist with Purchasing & PO system in Aspire for TMGAssist with materials & supplies orders for TMG.Provide proper credit card coding before end of the month for maintenance materials, supplies, & equipment purchased.Keep all receipts for purchases for coding.
Human Resources Assist with Recruitment & OnboardingEmployee File & Record keepingProvide yearly reviews.Draft all communication notices to any member of your team.Responsible for team members under your supervision to correctly fill out LOA and give proper notice when observing them.
Training & Development Engage in training, development, of crew members and the maintenance team grows.Engage in Sperber Safety Program and Job specific Safety RequirementsContinue personal development through training seminars, online courses, certifications, Aspire, & NetSuite, etc.Mentor & retain the current team members; recruit new team members when operation expands.Oversee and train as well as take responsibility of Crew Leaders and Crew.
