What are the responsibilities and job description for the FRONT DESK LEAD position at The Management Association, Inc.?
Job Description
Job Description
The Management Trust
Position Title : Front Desk Lead
Location : Aurora, CO at Southshore
Reporting To : Office Manager
Status : Non-Exempt, Full-Time, Temporary
Salary : $26 - 28 / Hr
COMPANY PROFILE :
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE :
The Front Desk Lead is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, and maintaining privacy for residents. A primary focus is to ensure all property rules are followed regarding visitors, vendors, parking enforcement, and unit access.
JOB DUTIES AND RESPONSIBILITIES :
- Maintain a professional demeanor with all who come in contact with the community
- Partner with the onsite Community Association Manager to coordinate front desk coverage in emergency situations and when resident concerns / needs are escalated
- Control building access to ensure unwanted and / or unauthorized individuals do not enter the property
- Manage facility access, including key inventory / distribution
- Oversee incoming parcels and packages; record in package log and monitor distribution to residents
- Ensure our Confidentiality & Non-Disclosure Agreement policy is followed at all times; this includes maintaining confidentiality in all conversations with residents
- Maintain the safety of residents, guests, and community property by ensuring non-association approved individuals are not allowed access to off-limits areas, including, but not limited to : roof, fire control room, equipment rooms, maintenance / supply closets, restricted garage storage areas, and behind the front desk
- Perform hourly security rounds to visually inspect all entry points, ensure all lights in entry points are functioning, and note any suspicious activity; this includes potential or actual safety hazards, as well as regularly monitoring the community’s security camera system
- Report unsafe conditions and / or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed
- Record all activity in the front desk logbook and include accurate / complete accounts per community standards and procedures
- This role will be provided with a uniform, which must be worn at all times and well maintained
- Scheduling and hours / event coverage
- Maintain clubhouse inventory
QUALIFICATIONS :
ESSENTIAL FUNCTIONS :
SUPERVISES OTHERS? IF SO, LIST :
SCHEDULE & TRAVEL :
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
Salary : $26 - $28
