What are the responsibilities and job description for the Information Support Specialist position at The Management Trust?
The Management Trust
Position Title : Information Support Specialist
Location : Irvine, CA
Reporting To : IT Operations Manager
Status : Non-Exempt, Full-Time
Salary : $20 - 22 / hr
COMPANY PROFILE :
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
THE DEPARTMENT, YOUR TEAMMATES, AND THE ROLE :
IT may sound like an odd group to help build better communities, but around here, we say that we are built differently. We are a tightly knit group of talented individuals who look for ways to improve the technology used by our fellow employee-owners and the clients we serve. In doing so, we encourage forward-thinking - even when it steps outside of the traditional IT realm. We are looking for a like-minded individual with the skills to handle the IT side of things while being customer experience-focused (the human side of things). Our team holds itself to high standards, so the right cultural fit really matters. We can train on most everything, but cannot train on character, work ethic, and a positive "do whatever it takes" attitude.
We are looking for a motivated, eager-to-learn individual to join our IT team as an IT Support Specialist. This is an ideal opportunity for someone currently enrolled in an Information Technology degree program who is passionate about technology and looking to gain hands-on experience in IT support. The role involves assisting with user account creation, imaging laptops / desktops, employee onboarding, managing PC inventory, and developing training materials. If you're looking to grow your IT skills in a real-world environment and contribute to a dynamic team, this is the role for you!
WHAT YOU WILL BE DOING (MOST OF THE TIME) :
- New User Setup : Assist in creating and configuring new user accounts in Active Directory, Microsoft Office 365 or other relevant systems, ensuring access to email, shared drives, and company applications.
- Imaging & Deployment : Help with the deployment of laptops and desktops, including using imaging software to prepare devices to company standards.
- Employee Onboarding : Assist with the onboarding of new employees by preparing necessary hardware, software, and technical support to ensure a smooth start.
- PC Inventory Management : Help maintain an accurate inventory of all IT equipment (laptops, desktops, peripherals), including tracking, auditing, and managing equipment lifecycle.
- Training & Documentation : Work with senior IT staff to create user-friendly training materials, documentation, and guides to help employees navigate IT systems effectively.
- Technical Support : Provide basic troubleshooting and technical support to end-users for hardware and software issues, escalating complex issues as needed.
- System Updates & Maintenance : Assist with system updates, patches, and routine maintenance of devices across the organization.
- Collaboration & Learning : Work closely with experienced IT professionals to learn new skills, tools, and technologies while contributing to the overall efficiency of the IT department.
- Other duties and special projects as assigned
REQUIRED SKILLS & QUALIFICATIONS :
SPECIAL POSITION REQUIREMENTS :
ESSENTIAL FUNCTIONS :
SUPERVISES OTHERS? IF SO, LIST :
SCHEDULE & TRAVEL :
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business needs.
Salary : $20 - $22
