What are the responsibilities and job description for the Service Administrator position at The Manitowoc Company?
The Service Administrator is responsible for handling incoming service phone calls, dispatching field technicians as required to repair down equipment, typing work orders, preparing work orders for invoicing completed repairs and reconciliations, timekeeping and other assigned clerical duties.
This position will be located at the Winston Salem, North Carolina branch for MGX Equipment Services and report to the Service Manager.
ESSENTIAL JOB FUNCTIONS:
- Answer multiple phone calls via telephone/headset throughout the day and respond to messages.
- Use computer to generate email and other branch correspondence.
- Process invoices and other clerical duties such as filing and faxing.
- Schedule, coordinate, and log all service calls as received.
- Maintain dispatch schedules and coordinate with technicians as appropriate.
- Contact customers and vendors with status updates.
- Other duties as assigned.
JOB REQUIREMENTS:
- High School Diploma or GED with a minimum of one (1) year of dispatching and/or related administrative experience required. Experience in the heavy equipment or construction industry preferred.
- Must be proficient in Microsoft Office products.
- Must have excellent communication skills with a customer/client focus.
HEALTH & SAFETY REQUIREMENTS:
- Perform job functions in a safe manner.
- Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
- Know and follow established job specific and facility wide safety and health procedures and rules.
- Actively participate in safety and health training and demonstrate competency based on training received.
- Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.
BENEFITS:
- Competitive total rewards package including benefits and 401(k) beginning day one of employment.
- Continuing education and training opportunities; tuition reimbursement for those who qualify.
- Vacation and Holiday pay
- Paid Parental Leave
- And much more!
WORKING CONDITIONS:
This is a full-time position with typical working hours between 7:00 am to 6:00 pm. Overtime and weekend work may be possible based on business conditions.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position will be located in an office environment, with occasional exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.
The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.
EOE / DISABLED / VETERAN
