What are the responsibilities and job description for the Senior IT Support Analyst position at The Maples Group?
Description
Position : Senior IT Support Analyst
Location : Delaware
About Us
The Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations.
Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What's it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
We are looking for an accomplished Senior IT Support Analyst to join our IT team as part of our financial services business in Delaware. Reporting to the Montreal Local IT Manager and a member of the global Information Technology team, the Senior IT Support Analyst will be responsible for the provision of local IT support, and rollouts of information technology initiatives that will drive operational efficiencies and provide new sources of competitive advantage for Maples Group. In a senior role, responsibilities will span the more complex level traditional application and desktop support responsibilities such as major incidents, problem tickets, escalations, advanced troubleshooting and providing the team guidance on technical issues and lead projects initiatives.
As part of our Delaware team you will :
- providing technical desktop and application support to staff locally in Delaware and remotely in the North American offices;
- installing, configuring and maintaining PCs, printers and other peripheral devices;
- performing system administration tasks for in-house and generic applications, local Windows domain and telephony (phones, videoconference and voicemail);
- designing system functionality and re-engineering business processes by leveraging his / her understanding of the local and global business requirements and finding innovative solutions to system constraints;
- providing local change management for global initiatives, including the coordination of end-user testing, training and effectively communicating with stakeholders;
- assisting in the preparation of departmental budget and business plans involving purchasing new services, hardware, software and other IT suppliers;
- tracking IT assets (PC's, mobiles, etc.).
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following :
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer : All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com / privacy for details on how we handle personal information relating to job applicants.