What are the responsibilities and job description for the Bellperson position at The Marcus Corporation Referral Program?
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you'll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
- Warmly greet guests and stay calm and attentive during busy periods or emergencies.
- Assist with luggage, retrieving and transporting items to guest rooms via bell cart.
- Match luggage tags, issue claim tickets, and manage luggage storage as needed.
- Direct guests to hotel areas and provide helpful guidance.
- Listen to guest inquiries, offer accurate information, and assist as needed.
- Perform other tasks as assigned.
What do you bring to the role?
- High School Diploma/GED preferred.
- 6 months previous work experience in a guest service position required, preferably within the hospitality industry.
- Overall knowledge of proper guest service, standards and code of conduct.
- Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
- Physical stamina to complete repetitive manual labor tasks.
What’s in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.
