Director of Housekeeping

Director of Housekeeping

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates. 

Purpose of the Position: Directs all phases of the Housekeeping Department within established Marcus Corporation and Hyatt policies and procedures.       

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:  

·         $500 sign-on bonus

·         Competitive and robust Compensation Package

·         Matching 401k & Profit Sharing Options

·         Insurance benefits after 30 days of full-time employment

·         Flexible schedule and emphasis on work/life balance

·         Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties

·         Free Marcus Theaters movie tickets

·         Free & Discounted Meals/Starbucks

·         Free Parking

As our Director of Housekeeping, you would: 

• Oversee the operation of the Housekeeping Department.
• Hire, train, terminate, schedule, supervise and develop Housekeeping Associates.
• Establish standards of cleanliness for all Housekeeping areas of responsibility.
• Ensure that all Brand Standards are consistently met.
• Complete inspections on a daily basis to include all VIP arrivals.
• Inspect public areas on a daily basis.
• Ensure furniture, facilities, and equipment are maintained and in good repair.
• Assign special project work, as needed, to all shifts.
• Oversee the operation of Lost and Found, including packaging and mailing of items.
• Maintain uniform inventories and processes.
• Responsible for inventory control of Housekeeping supplies, linen and equipment.
• Responsible for key control in Housekeeping Department.
• Responsible for daily, weekly and bi-weekly payroll reports as well as maintaining control of labor costs.
• Identify training needs, develop formal training plans and implement training programs.
• Plot direction and long term goals for the Housekeeping Department.
• Prepare Housekeeping budgets and forecasts.
• Control and analyze, on an on-going basis, departmental cost to ensure performance against budget.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Purchase all Housekeeping supplies and equipment.
• Prepare Capital Budget Expenditures.
• Establish and maintain effective Associate Relations.
• Ensure discipline is administered timely and fairly with HR involvement.
• Oversee the development of the staff for succession planning.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Ensure regular departmental meetings are being held.
• Attend other scheduled meetings as required.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Perform other duties as assigned.

 We are looking for our next amazing property leader, who will:

• Previous housekeeping management experience, with thorough knowledge of all housekeeping procedures.
• High School Diploma or equivalent required, advanced degree in hospitality related field preferred.
• Supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to exercise judgement and implement control over the performance of others.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Good interpersonal skills.
• Good written and verbal communication skills.
• Technology skills appropriate to enable use of email, internet and various spreadsheet programs.
• Complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, pushcarts and normal cleaning chemicals.
• Ability to read, write, and speak English, Bi-Lingual in Spanish preferred.
• Dependable and reliable with the ability to work a flexible schedule based on business demands.
• Represent the company in a professional manner.
• Must be able to physically and visually inspect all areas of Hotel.
• Must be able to stand, walk, bend, kneel, lift, grasp, stretch, and reach primarily to physically and visually inspect all areas of the property.
• Previous experience in hotel housekeeping, hospitals, nursing homes, medical centers, or as a custodian, room attendant, or residential cleaner is preferred but not required.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.