What are the responsibilities and job description for the Front Office Supervisor position at The Marcus Corporation?
Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're seeking career growth and new experiences, we have an opening for a Front Office Supervisor who will be responsible for supervising front desk staff as well as greeting our guests and ensuring they have a unique artistic experience.
Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.
What you will be doing :
- Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
- Greet and welcome guests as they arrive at the hotel.
- Check guests in and out of rooms.
- Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
- Maintain cash handling accuracy including responsibility for House Bank.
- Other duties as assigned.
What we are looking for :
What's in it for you?
About us :
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate is an equal opportunity employer.
