What are the responsibilities and job description for the Housekeeping Supervisor position at The Marcus Corporation?
POSITION PURPOSE : To supervise and provide needed support to 1st and 2nd shift in order to maintain a clean and attractive appearance in guest rooms, public spaces and back of house areas. See that all personnel performing housekeeping operations carry out their responsibilities in a timely manner and in accordance to established hotel standards.
SCOPE : Responsible for all housekeeping issues, supplies, linen, equipment and other duties as assigned.
ESSENTIAL FUNCTIONS :
1.Answers telephone with professionalism and responds to all requests promptly.
2.Promotes excellent guest / associate rapport by reacting promptly, efficiently, and courteously to all requests.
3.Supervise the activities of room attendants, public area attendants, turndown attendant and porters in all phases of the cleaning operation.
4.Check work quality and make corrections and changes as needed. Assist in performance evaluations.
5.Responsible for assigning the daily work schedules for the Room Attendants.
6.Responsible for changing the status of the rooms as instructed.
7.Issues and inventories all keys issued to associates and start and end of shifts.
8.Conduct regular inspections of rooms and facilities to ensure that the cleanliness standards are met.
9.Requisition uniforms, equipment & supplies.
10.Assist with inventories of linen, glassware, and uniforms as directed.
11.Supervise revision of work schedules based on business levels.
12.Assists with Lost and Found including logging and storing items, as well as returning guests phone calls regarding items.
13.Launders all designated uniforms and re-hangs them in the appropriate location.
14.Records all messages for Housekeeping Management.
15.Logs the outgoing and incoming uniforms from cleaning companies as instructed.
16.Oversee 3rd shift work as necessary.
17.Monitors and completes HOTSOS calls for supervisors and porters.
18.Manage room control productivity of team.
19.Complete room inspections in timely manner.
20.Check for room discrepancies.
21.Completes all assigned projects in a timely manner.
22.Follows appropriate standard of conduct, hygiene, uniforms and appearance.
23.Maintains safe work environment.
24.Represents the hotel with professionalism and decorum.
25.Make recommendations to his / her supervisor regarding improved methods and procedures so as to have a positive impact on guest / associate satisfaction.
26.Maintain safe work environment, practice and train associates in safe work habits, actively participate in safety program to reduce / prevent injuries, write accident reports.
27.Attends all required Housekeeping Department and other meetings.
28.Maintain positive associate relations by dealing efficiently with housekeeping personnel.
29.Perform other duties as assigned.
POSITION REQUIREMENTS :
1.Must be in proper uniform and ready to work as scheduled.
2.Must be efficient with computer programs.
3.Must have good phone and communication skills.
4.Must have previous clerical work experience.
5.Must have housekeeping experience.
6.Must have both written and verbal skills in English to communicate with other departments and guests.
BENEFITS :
- Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment
- 401K available for eligible associates following 90 days of employment
- PTO after 90 days
- Free meal per shift
- Free employee parking
- Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
- Discounted movie tickets
- Ability to transfer within the company
- Hilton branded training
- We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
- We are an equal opportunity, affirmative action and drug free work place
- This employer participates in E-Verify
