Guest Relations Associate - Full Time

The Guest Relations Associate is a forward-facing team member who serves as the primary point of contact to welcome guests and communicate the Museum's mission. This customer service role is responsible for greeting our guests, making them feel welcome, and helping to orient them upon arriving at the Museum. Additionally, the Guest Relations Associate will be responsible for assisting with ticket and Membership purchases, conducting sales in the Museum Gift Shop, and providing knowledgeable aid to all guests in person, over the phone, and via email to ensure they have a positive and enjoyable experience with the Museum. The Guest Relations Associate will represent themselves and the Museum in a professional and polite manner, possess excellent communication skills, address guest complaints as needed, and oversee Guest Relations volunteers.

This is a full-time, hourly, non-exempt position and pays $15.00 an hour. The ideal candidate must be able to work weekends, holidays, and occasional evenings.

No phone calls, please - only applicants being considered for interviews will be contacted.

Duties : Admission Desk

• Welcomes each guest to the Museum in a friendly and professional manner.
• Assists guests with redeeming online ticket purchases, on-site ticket sales, Memberships, and obtaining personal information as needed to complete their transaction (i.e. zip code, mailing address, phone number, email, etc.)
• Ensure high customer satisfaction by responding to emails, answering incoming phone calls, providing correct and current information in a polite and helpful manner, and routing calls to the proper departments as needed.
• Remains knowledgeable of all current events listed on the Museum's calendars .
• Responsible for all money collected and maintaining a cash drawer. The total cash / credits obtained must be reconciled with the amounts recorded in Altru or Lightspeed systems.
• Ensure personal workstation is neat and tidy and monitor public spaces to ensure they are welcoming to guests. Notify appropriate staff if any actions are required to clean or repair an item or area.
• Ensure that all displays, rack cards, brochures, and other supplies are well stocked at all times and ready for the next shift.
• Ensure the " I am a Mariner" wall is stocked and organized. Promptly remove any noticeably inappropriate cards.
• Address customer complaints and escalate them to the Lead Guest Relations Associate or the Senior Director of Advancement when needed.
• Reinforce Museum regulations and safety guidelines in a polite and professional manner.
• Assist volunteers in the completion of their duties.
• Other duties as assigned.

Guest Relations Support

Respond in a timely and accurate manner to emails received through the Guest Relations direct email

Gift Shop

Special Events and Rentals Support

Advancement Support

Requirements

Knowledge, Skills, Abilities :

Education and Experience :

Conditions of Employment :

Salary Description

15 / hour

Salary : $15