What are the responsibilities and job description for the Director Of Front Office position at The Maritime Hotel?
Job Summary
The Director of Front Office is a pivotal role responsible for overseeing the daily operations of the front office, ensuring exceptional customer service and efficient administrative support. This position requires a proactive leader who can manage office staff, streamline processes, and maintain a welcoming environment for both clients and employees. The ideal candidate will have strong organizational skills and a commitment to excellence in customer support.
Duties
- Supervise front office staff, including hiring, training, and performance management.
- Oversee daily operations to ensure smooth functioning of the front desk.
- Manage calendar scheduling for executives and coordinate appointments.
- Provide exceptional customer support by addressing inquiries and resolving issues promptly.
- Maintain accurate records and documentation using QuickBooks and other office management tools.
- Implement office policies and procedures to enhance efficiency.
- Conduct regular proofreading of documents to ensure accuracy and professionalism.
- Foster a positive work environment that encourages teamwork and collaboration.
- Ensure adherence to phone etiquette standards when interacting with clients.
Experience
- Proven experience in an administrative or office management role is essential.
- Strong time management skills with the ability to prioritize tasks effectively.
- Familiarity with front desk operations and customer service best practices.
- Proficiency in QuickBooks and other relevant software applications is preferred.
- Excellent communication skills, both verbal and written, are required.
- Ability to work collaboratively in a team-oriented environment while also being self-motivated.
This role is ideal for individuals who thrive in dynamic settings and are committed to delivering high-quality service while managing multiple responsibilities.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Relocate:
- Fort Lauderdale, FL 33312: Relocate before starting work (Required)
Work Location: In person