Operations Manager

Brooklyn-based She Wolf Bakery works exclusively with local, organic grains and specializes in naturally fermented doughs. We are currently seeking a Sales & Logistics Manager to join our small team!

We offer

• Competitive salary
• Subsidized medical, dental, and vision insurance at 90 days
• Industry-leading paid time off plans paid family leave
• Access to our 401k plan starting at hire
• Monthly internal and external dining stipends
• Annual continuing education allowance
• Discounts across our group of businesses
• Access to our Employee Emergency Assistance Fund
  
  

Key Responsibilities & Expectations

• In tandem with the management team, develop business strategies and plans that ensure alignment with short-term and long-term objectives and translate those strategies into actionable goals for performance, growth, and annual operational planning
• Assist management team to achieve budgeted sales and operating costs:
• Set, track, and maintain market pars in response to weather conditions and planned holidays
• Develop Greenmarket and wholesale customer relationships and new business
• Actively engage with monthly P&L statements and other financials to understand sales and cost trends
• Efficiently and effectively manage all Greenmarket Operations:
• Train and manage Market Driver team to oversee scheduling, performance reviews and disciplinary actions for all team members
• Track market income and daily market outcomes, handle weekly cash count and bank deposits
• Maintain market kits and associated equipment and signage
• Staff 2 to 4 markets weekly, cover shifts as needed
• Attend Monthly FCAC meetings
• Efficiently and effectively manage all wholesale operations:
• Onboard new wholesale customers and manage weekly invoicing via internal systems and import to Bill.com
• Establish and maintain orders, including special orders, market-pick up orders and regular wholesale standing orders
• Maintain current documentation of wholesale offerings and policies
• Train drivers, oversee route departure times and cover wholesale shifts as needed
• Maintain our vans and ensure they are clean, safe and regularly checked for repairs and routine maintenance
• Maintain paper goods inventory and oversee weekly ordering of non-food items
• Develop and manage donation programs
• Make and maintain relationships with donation partners
• Ensure proper rotation and labelling and tracking of donated breads
• Schedule additional pick ups as needed per market sales/ weather changes
• Manage the Market/ Driver team
• Ensure team is trained on best practices for handling food and providing good customer service
• Continuously recruit and train top talent to build an agile, diverse, and committed team
• Resolve conflict and employee performance issues through mediation, coaching and counseling, and progressive discipline
• Mentor with empathy and integrity to foster a culture of inclusion and belonging
• Participate in regularly scheduled manager meetings regarding the overall strategy and success of the business, including monthly financials meetings and HR trainings
• Work with the Business Director to establish and achieve clear individual performance goals

Relevant Knowledge, Skills, and Abilities

• General familiarity with all aspects of bakery operations, on-site, at the markets and within our wholesale routes
• Valid Driver's License with a clean driving history and willingness to drive bakery vans to and from Greenmarkets and wholesale locations
• Ability to work in a clean, organized, efficient manner, upholding all protocols for safety and sanitation
• Experience managing direct reports or a team is preferred
  
  

Schedule Expectations

The Sales & Logistics Manager is regularly scheduled for a 5-day, 45-55 hour work week, but will occasionally be asked to work additional days to cover staffing shortages.

The Marlow Collective is a group of New York hospitality brands including the restaurants Diner, Marlow & Sons, Roman's, Achilles Heel, and Borgo; breads bakery She Wolf; whole-animal butcher and grocery Marlow & Daughters; catering company Marlow Events; and Stranger Wines & Spirits.

We are a values-driven organization working to advance a more equitable and sustainable food system for all. We are committed to providing supportive, respectful workplaces, to sourcing seasonally, locally and organically and building longstanding partnerships with our farmers and producers, and to creating meaningful experiences that celebrate and connect the communities we serve. We prioritize diversity in hiring and a culture of inclusion and belonging.

While performing the duties of the job, the Sales & Logistics Manager is regularly required to stand and walk; reach with hands and arms; talk and hear; climb, balance, stoop, kneel, and crouch. They must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

More detail about She Wolf Bakery part of The Marlow Collective, please visit https://culinaryagents.com/entities/29149-She-Wolf-Bakery