What are the responsibilities and job description for the Front of House Lead position at The Martha Washington Inn & Spa?
Sister's American Grill at The Martha Washington Inn is seeking a reliable and customer-oriented Front of House Lead to join our team. As a Front of House Lead, you will be responsible for providing excellent customer service and ensuring smooth operations of our restaurant. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities
- Greet customers and oversee smooth operations during service by assigning servers to tables and assisting front of house staff.
- Answer incoming phone calls and making reservations
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints in a professional manner
- Interacting with guests to get feedback on product quality and service levels
- Assist front of house staff in preparing for service
- Maintain a clean and organized front of house area
- Work closely with upper management to ensure seamless operations
- Waiting tables or bartending as needed
Qualifications
- Previous experience in hotel, food service management, or restaurant management is preferred
- Strong interpersonal and communication skills
- Ability to work well under pressure in a fast-paced environment
- Excellent attention to detail
- Strong problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Experience with interviewing, training, scheduling, and leading a team is a plus
- Experience waiting table and bartending is a plus
- Punctuality and reliable attendance are required
- Experience working with POS (Micros, Meridian Star etc.) and reservation software (Open Table)
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Employee discount
Shift:
- Evening shift
Experience:
- Restaurant management: 2 years (Required)
Ability to Relocate:
- Abingdon, VA 24210: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20