What are the responsibilities and job description for the Operational Leadership Manager position at The Martucci Group?
Job Description:
The Martucci Group is seeking a seasoned Director of Restaurant Operations to lead our team of restaurant managers and staff. As a key member of our leadership team, you will be responsible for providing operational guidance, financial acumen, and staff management across 7 restaurant locations in Rhode Island.
In this critical role, you will oversee the daily operations of our restaurants, ensuring exceptional customer service, quality food, and an engaging dining experience. You will also be responsible for implementing strategies to drive sales revenue, improve efficiency, and maintain high standards of cleanliness and food safety.
Responsibilities:
- Conduct regular field visits to observe site operations, promote best practices, and coach staff.
- Identify and implement service, menu, and cleanliness standards, ensuring training and improvement targets are met.
- Develop marketing ideas and execute restaurant events to increase brand awareness and guest engagement.
- Coordinate with home office departments for smooth execution of new programs and special events.
- Review weekly sales, labor costs, and activity reports to measure progress and identify improvement opportunities.
Requirements:
- 5 years multi-site restaurant management experience as Director of Operations or equivalent.
- BS/BA or Technical Certification in Business or Hospitality Management; or equivalent additional years of restaurant management experience.
- Financial Acumen (Analysis/Accounting Principles/Restaurant P&L).
- Restaurant Data Systems, Performance Metrics, and Reporting.
- Proven SOP and Policy Development.
- Computer savvy, MS Office: Proficient; MS Excel: Advanced.
