What are the responsibilities and job description for the Customer Support Team Lead position at The Marvin Group?
Customer Support Team Lead Opportunity
The Marvin Group is seeking a highly experienced Customer Support Team Lead to join our team. As a key member of our organization, you will be responsible for leading our customer support team to deliver exceptional service and solutions to our customers.
In this role, you'll provide coaching, set performance goals, and drive continuous improvement to enhance the customer experience. If you're considering relocating, you may be eligible for a relocation benefit package to assist with your move.
Key Responsibilities:
- Manage a team of customer support representatives, providing coaching and professional development to ensure their success.
- Develop and implement strategies to improve service quality, meet performance goals, and drive continuous improvement.
- Collaborate with cross-functional teams to identify opportunities for process improvements and recommend solutions.
Requirements:
- Bachelor's Degree preferred
- 6 years of experience in the industry or related field
- Strong leadership and management skills, with a proven ability to motivate and develop high-performing teams.
- Able to work on-site in Warroad, MN
