What are the responsibilities and job description for the Senior Customer Experience Manager position at The Marvin Group?
Job Overview
The Marvin Group is seeking a highly skilled Pre-Sales Service Manager to lead our customer support team. As a key member of our organization, you will be responsible for delivering outstanding service and solutions to our customers.
In this role, you'll provide coaching, set performance goals, and drive continuous improvement to enhance the customer experience. If you're considering relocating, you may be eligible for a relocation benefit package to assist with your move.
Key Responsibilities:
- Lead and manage a team of customer support representatives, providing coaching and professional development.
- Establish performance goals and metrics to track team success and improve service quality.
- Monitor customer complaints and inquiries, recommending product or service enhancements to improve complex or high-priority customer inquiries directly.
- Ensure the team follows established processes while identifying opportunities for efficiency improvements.
Requirements:
- Bachelor's Degree preferred
- 6 years of experience in the industry or related field
- Strong team leadership and coaching skills
- Able to work on-site in Warroad, MN
