Operations Manager

At Summit Stairs & Millwork, we take pride in continuous evolution. The driving force behind our business growth is delivering industry-leading products and service to our customers every day. As we continue our growth and expansion, we are searching for a highly qualified Operations Manager to help us maintain our focus on the entire lifecycle of stairs and millwork projects, from manufacturing to delivery. This role involves managing production, coordinating deliveries, ensuring quality control, and leading a team of professionals to deliver high-quality construction projects. The Operations Manager will work closely with internal teams such as human resources, fiancé and logistics to ensure projects are completed on time, within budget, and to the highest standard.

Supervisory Objectives for Role:

• Hires and manages production employees with responsibility for manufacturing through deliveries.
• Oversees training and execution in coordination with our policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive. 
• Manages discipline and termination of employees as needed and in accordance with company policy. 

Key Responsibilities for Role:

• Follow operational policies and procedures tailored to the construction of stairs and millwork.
• Oversee the production process to ensure efficiency, quality, and adherence to project timelines.
• Manage scheduling and coordination of deliveries and installations with delivery team.
• Work with sales to understand project requirements and specifications.
• Monitor daily production progress and adjust as necessary to ensure successful completion of schedules.
• Address and resolve any issues that arise during the daily operations.
• Lead and manage a team of craftsmen, installers, delivery, and support staff.
• Work with HR in staffing departments based on annual plan.
• Participate in and oversee hiring and training of all employees.
• Conduct performance evaluations, provide feedback, and identify training and development needs.
• Manages discipline and termination of employees as needed and in accordance with company policy. 
• Promote a positive work environment that encourages teamwork and high performance.
• Implement and enforce quality control standards to ensure all products meet industry and client specifications.
• Conduct regular inspections of work in progress and finished products.
• Ensure compliance with safety regulations and construction standards.
• Manage shop and delivery budgets and control costs to ensure financial efficiency.
• Work closely with purchasing for the procurement of materials, ensuring timely and cost-effective supply.
• Optimize inventory levels to balance production needs and minimize waste.
• Collaborate with senior management to develop and execute strategic plans for growth and improvement.
• Identify opportunities for process improvements and innovations in construction methods.
• Lead initiatives to enhance operational efficiency and customer satisfaction.
• Maintain clear and open communication with all involved, including sales, customer service, installation, senior management.
• Prepare and present operational status reports to senior management.

Skills and Qualifications:

• A bachelor’s degree in Construction Management, Business Administration, Operations Management, or related field is preferred but not required.
• 5 years experience in operations management within the construction industry, specifically with stairs and millwork.
• Strong leadership and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using project management and operational software.
• Ability to work under pressure and manage multiple departments simultaneously.
• Experience in the stairs and millwork sector.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with CAD software and construction project management tools.

Physical Requirements:

• Full-time position with potential for occasional overtime.
• Office, workshop, and construction site environments.