Clinical Operations Coordinator

Position Objective

The Mary Campbell Center is first, last, and always home to 68 residents. The Clinical Operations Coordinator for overseeing processes and procedures for the health care team and delivery of care in support of The Center's goal of achieving a truly homelike environment in which MCC residents live with respect, personal dignity, and independence to the fullness of their abilities. The Clinical Operations Coordinator is charged with championing The Mary Campbell Center's Guiding Principles and mission in a manner that ensures compliance with State and Federal regulations while meeting the specialized needs of residents. The Clinical Operations Coordinator must be a positive role model who works effectively, efficiently, and with respect for residents, staff, families, volunteers, professional consultants, and the physical environment of The Center.

Minimum Requirements

The Clinical Operations Coordinator at the Mary Campbell Center must: 1) be a good person of high character who demonstrates compassion and understanding, consistently works with a positive attitude and advocates effectively on behalf of residents who have varying degrees of disabilities, and 2) be a graduate of an accredited school of nursing with a current R.N. license in the State of Delaware, BSN preferred; have three to five years clinical nursing experience in an acute, long-term care, or rehabilitation experience; and two to five years of successful, documented supervisory experience. The Clinical Operations Coordinator must also have documentable effective leadership ability; excellent verbal and written communication skills; be CPR certified, have demonstrated assessment, problem solving and organization skills; and demonstrate proficiency in utilizing technology tools to manage resident health reporting and achieve individual, department and mission goals. Knowledge of disabilities and the impact on ADLs is preferred.

Essential Functions

• Assists the DON/ADON in completing prior authorizations for all residents of the center.
• Conducts performance audits of pharmacy services.
• Ensure the health care staffing resources are utilized effectively in meeting the needs of residents.
• Conduct audits to ensure staff are following policies and procedures appropriately.
• Conduct medication/cart audits periodically.
• Conduct rounds of the facility periodically to address assessing/managing residents' care.
• Provides education for healthcare staff on Sigma care on an as needed basis.
• Assists with planning, implementing and evaluation the health care provided to residents in accordance with the Nurse Practice Act for the State of Delaware.
• Audits resident's health care plans are current and accurate and reviewed/revised at least quarterly, and when significant changes in condition/new orders occur.
• Ensures that the required documentation is maintained and accurate for neighborhoods and is recorded in the electronic health record and on other required reports and flow sheets according to Center policies and procedures.
• Serves as a resource staff in the presence of residents or staff behavior or performance issues that require immediate intervention.
• Audits supervision of direct care personnel through observation and coaching of staff nurses. Observes care provided by nurses and RCT's and assesses the quality thereof.
• Serves as an authorized staff member during the shift to respond to questions, complaints, family questions/concerns or State Agency inquiries.
• Provides documentation and follow-up with residents and families as needed.
• Ensure prompt follow up with incident management.
• Responsible for reporting allegations of abuse, neglect and exploitation to the Division of Health Care Quality as per procedures.
• Adheres to State and Federal licensing and nursing regulations in accordance with RN scope of practice.
• Complete all mandatory in-services and attends staff meetings as required.
  
  

Performs other duties as assigned.