What are the responsibilities and job description for the Help Desk Support Tier I - Seasonal position at The Maryland-National Capital Park & Planning Commission?
NOTE: UPDATED AND INCREASED SALARY RANGE!
The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Support staff to provide customer service through phone calls and emails for our internal and external customers.
Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show a comfort with technology, and effective task-management skills with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. Typing speed over 40 WPM and familiarity with Microsoft Office Suite recommended. On the job training is provided.
This position pays at a rate from $16.25 per hour to $22.10 per hour depending on experience and qualifications.
This is a part-time position working 32 hours a week onsite at the Call Center. Required occasional early mornings, evenings, and weekends shifts. Opportunities for advancement available.
- Gather information and respond to emails and calls regarding general knowledge of Parks services and programs.
- Provide troubleshooting support to end user and clients.
- Recording and tracking incident reports through ticketing software.
- High School Diploma or GED.
- Valid driver's license in accordance with both State and Commission rules and regulations. Driver's licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of their position.
A criminal background investigation will be completed prior to hire.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
Salary : $16 - $22
