What are the responsibilities and job description for the Interpretive Host position at The Maryland-National Capital Park & Planning Commission?
If this sounds like you, Brookside Nature Center could be your place! We are currently seeking a friendly Nature Center Host to welcome visitors to the center and help them get the most out of their visit.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. Behind the vast and diverse Montgomery County Department of Parks system is a career staff complement of nearly 800 employees, 424 parks and almost 37,000 acres of park land that serves a diverse population of more than one million residents in the Washington, DC area. The Nature Centers are the face of parks, helping guests connect with the nature around them and some of the most special parts of parks. Go to our website to learn more: https://www.montgomeryparks.org/.
Get to know Montgomery Parks and the opportunities available: https://www.montgomeryparks.org/about/divisions/
Please Note: The salary range listed above represents the earning potential for this position. Salary is commensurate with experience.
What the job will involve:
Hosting- Be the first face a visitor sees on site, welcoming guests, answering questions in person and over the phone, and orienting them to the facility and programs offered.
- Ensure the space is ready for guests each day, open and close using checklists to ensure that each visitor has a positive interaction with the site. Ensure safety, security, and cleanliness of facilities.
- Notifies management or emergency personnel in case of emergency.
- Check in groups for programs and follow up that the space is prepared and returned to open state after the program.
- Proactive work ethic; a cooperative spirit, excellent communication, creative thinking and interpersonal skills. A dedication to working with a diverse team and welcoming a diverse audience to parks.
- Proven ability to approach and interact with people of all backgrounds and the ability to problem solve and provide outstanding customer service.
- Superb written, verbal, organizational and interpersonal skills. Proficient in office software (MS Office), for planning, scheduling, communicating (Outlook and Teams)
Preferred Qualifications
- Some College and two (2) years of related experience in customer service or program presentations
- Ability to communicate in another language a plus
- Certified Interpretive Guide (CIG) or Host (CIH) with the National Association for Interpretation or Certified Maryland Master Naturalist
- A High School diploma
- Two (2) years of experience in Customer Service, program presentations, or as a Naturalist Aide or Camp Counselor
- An equivalent combination of education and experience may be substituted, which together total two (2) years
Working Conditions:
- Work in outdoor and indoor settings, may be exposed to inclement weather and outdoor hazards
- Work is scheduled during weekends, evenings, and holidays
- Ability to lift 25 pounds and hike for 3 miles over uneven terrain
A criminal background investigation will be completed prior to hire.
May be subject to medical, drug and alcohol testing.
Salary : $15 - $20
