What are the responsibilities and job description for the Manager On Duty - Seasonal position at The Maryland-National Capital Park & Planning Commission?
The Maryland-National Capital Park and Planning Commission, Prince George's County, Parks and Recreation, Southern Recreation and Leisure Services Division is seeking a Manager on Duty position for the John E. Howard Community Center.
Candidates will be responsible for the training and operation of the front desk and customer service staff. The schedule will be days, evenings, weekends and select holidays.
This position pays at a rate of $18.75/hour dependent upon experience.
- Provide a wide variety of technical support to Managers. Create, review, and submit computer documents and paperwork for approval and processing;
- Create, submit, and monitor new facility programs;
- Become efficient with RecTrac software and be able to assist staff and patrons as needed with rentals, activity reports, etc.;
- Assist in the monitoring of facility staff including Customer Service Representatives, Teen Coordinators, and various contractors;
- Monitor gymnasium, fitness room, and multipurpose room as needed to ensure proper usage and safety;
- Manager on Duty must consistently display a positive attitude and remain knowledgeable of all facility activities and procedures; greet customers, answer phone calls in a timely manner and transfer all calls to the appropriate staff;
- Communicate with manager any concerns and/or needs of the office and its equipment;
- Supervise and provide assistance to designated personnel. Counsel staff on ways to improve performance;
- Open and/or close the facility as required and completing all security procedures;
- Ability to understand and carry out verbal and/or written instructions efficiently and effectively. This will include the ability to complete daily reports;
- Effectively resolve any/all customer service issues in a timely manner consistent with M-NCPPC policy;
- Ideal candidates must be able to quickly and professionally diffuse escalating situations and safely bring satisfactory resolution.
IDEAL CANDIDATE:
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May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
Salary : $15 - $19
