Guest Services Agent - Custodial

General Summary: The Guest Services Agent - Custodial is responsible maintaining sanitary conditions within the zoo grounds. This position is also required to respond to guest inquiries in a way that promotes a positive Zoo experience, and demonstrates unparalleled customer service.

Essential Functions

Primary Function:

• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Conduct cleaning in assigned areas to include vacuuming, emptying trash and cleaning bathrooms;
• Maintain sanitary conditions of the non-public and public restrooms within the zoo grounds;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, shuttle, and membership information;
• Provide guest control, including challenging situations;
• Use a campus wide radio system to communicate information;
• Ensure guest safety at all times;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.
  
  

Communication (Internal And External)

• Responsible for keeping Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with fellow Visitor Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.
  
  

Management Of Resources (financial, Human Resources, Facilities)

• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, and maintenance logs.
  
  

Hospitality

Minimum Qualifications:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.
  
  

Education

• No minimum education
  
  

Experience/Training

• Minimum of six months related experience and/or training;
• Prior custodial experience preferred
  
  

Working Conditions

• Must be able to stand and remain active for an eight hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects.
  
  

Equipment

• Must be able to operate a variety of equipment including, two-way radio, telephone, cleaning tools, etc.
  
  

Traits Desirable

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.
  
  

Benefits

We offer an excellent benefits package including 24 days of Paid Time Off, Sick and Safe Leave and 2 paid holidays. Eligible for medical/dental/vision coverage as well as short term disability/long term disability/life insurance. 401k with employer match available.

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