What are the responsibilities and job description for the The Mason Automotive Group is hiring: Service Writer in Rocky Mount position at The Mason Automotive Group?
Job Description
Job Description
Job Title : Service Advisor
Location : Rocky Mount Chrysler Dodge Jeep and Ram
Position Type : Full-Time, On-Site
Compensation : Competitive salary with unlimited earning potential based on performance
About Us :
At Rocky Mount Chrysler Dodge Jeep and Ram, we pride ourselves on providing exceptional service to our customers. We are seeking a motivated and enthusiastic Service Advisor to join our dynamic team. If you're passionate about delivering outstanding customer experiences and want to grow with a leading automotive dealership, we want to hear from you!
Job Overview :
As a Service Advisor, you will serve as the primary point of contact for our customers who are seeking service for their vehicles. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The ideal candidate will have a basic knowledge of vehicles and some experience in the automotive industry, but we are open to training the right person with a positive attitude and strong work ethic.
Key Responsibilities :
- Greet customers with a friendly, professional demeanor and assess their service needs.
- Advise customers on available services and recommended maintenance or repairs for their vehicles.
- Create service orders, manage work flow, and ensure timely completion of all work.
- Provide clear and consistent communication to customers throughout the service process.
- Handle customer inquiries, concerns, and complaints in a professional manner.
- Coordinate with technicians to ensure efficient and effective repairs.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Maintain a clean and organized service area and keep customer records up to date.
Qualifications :
Why Join Us?
If you're ready to be part of an exciting team and have a passion for working with customers, apply today! At Rocky Mount Chrysler Dodge Jeep and Ram, we are committed to building a diverse and inclusive team that reflects the communities we serve.
Apply Now!
Join Rocky Mount Chrysler Dodge Jeep and Ram and start a rewarding career in the automotive industry!
