Concierge/Service Attendant

We are seeking a Concierge/Service Attendant to perform concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of The Mather; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and transportation.  Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors. and as a Service Attendant, support Repriorment Services staff and residents including assistance with events, set up and break down of meeting rooms, resident well-being checks, carrying and delivering packages and serving as back-up to concierge desk staff to provide relief during break periods.  

This position is full-time, hourly, weekend, and holiday availability required.

ESSENTIAL FUNCTIONS (as a Concierge):

• Plans, organizes, arranges, promotes and facilitates a variety of activity, social events and outings seven (7) days a week within and beyond the community, based upon the whole person comprehensive wellness model; ensure active program participation by assisting with promotion, monthly calendars, marketing and communication materials and sign-up and room preparation processes.
• Purchases tickets for trips and coordinates purchases with accounts payable and accounts receivable.
• Regularly seeks resident input to integrate into programming decisions; support resident–initiated activities/programming.
• Encourages and mentor volunteers; incorporate volunteers actively into programming of The Mather
• Maintains high level of interaction and communication with residents/family and staff using intrinsic communication style; respond to resident requests for information; respond to resident feedback and address concerns in a timely and professional manner.
• Safely and efficiently transports residents in Mather vehicles; conduct safety checklist before each trip.
• Administrative duties to include typing menus, copying, collating, preparing directories, and producing work tickets in PM Worx program.
• Coordinates with Wellness and Fitness Coordinators, and Mather Institute on Aging staff, as well as Administrative Wizard on programmatic planning and implementation
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.
• Provides excellent customer service for residents and guests at the “first face” of The Mather:
  • Greets residents and visitors and monitor building access.
  • Receives and directs in-coming phone calls.
  • Responds to resident requests for information; responds to resident feedback and addresses concerns in a timely, professional manner.
  • Receives and catalogs resident packages; deliver packages.
  • Provides transportation reservation service.
  • Provides guest room reservations, check-in and check-out services.
  • Maintains daily check log, service log and other pertinent records.

ESSENTIAL FUNCTIONS (as a Service Attendant):

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc. 
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction. 
• Carrying and delivering items and packages; delivering birthday balloons and cards from The Mather to our residents 
• Using Microsoft Outlook or other software as implemented, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services) 
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.  
• Completes daily check-in report. 
• Assisting Repriorment Services experience center with special events 
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.

  QUALIFICATIONS AND SKILLS

  Required:

  • Some college or equivalent experience
  • Experience working with older adults in leading programs and classes.
  • Valid drivers’ license and excellent driving record
  • Ability to multi-task
  • Excellent customer service skills 
  • Ability to utilize MS Outlook and work order software systems 
  • Ability to prioritize and organize multiple demands on time and projects.