What are the responsibilities and job description for the Senior Services Operations Specialist position at The Mathworks?
We are seeking a Senior Services Operations Specialist to join the MathWorks Consulting Services Group (CSG). This role supports our team of global consultants and requires an ability to work collaboratively with a diverse team on a wide array of topics, excellent communication skills, and high professional standards. The overarching goal is to keep existing operations running smoothly while continuously identifying and implementing improvements.
This position reports to the CSG Manager at MathWorks headquarters in Natick, MA.
Responsibilities
- Conduct analyses and manage business health quantification and reporting
- Collaborate with finance groups to ensure accurate and timely invoicing
- Provide internal and customer-facing project management support
- Manage data integrity, workflows (e.g. forecasting), and reporting within our Professional Services Automation (PSA) system
- Provide internal customer support to business and technical sales staff
- Organize and administer internal awareness-raising campaigns
- Identify, plan, and lead business process improvement projects
- Help organize and compose executive level report-outs
- Assist new staff with on-boarding, specifically as relates to business processes
Minimum Qualifications
Additional Qualifications
