Receptionist – Bilingual (Spanish/English)

Job Description:
The May Firm, California’s premier personal injury law firm, is seeking a Bilingual Receptionist (Spanish/English) to join our team. As the first point of contact for clients and visitors, you will play a key role in delivering excellent service with professionalism and empathy. This role requires strong organizational skills, a positive attitude, and the ability to communicate fluently in both English and Spanish.

Key Responsibilities:

• Front Desk Management: Greet and assist clients, visitors, and vendors with a warm and welcoming demeanor.
• Phone Communication: Answer and direct incoming phone calls, taking detailed messages and transferring calls to the appropriate staff members.
• Client Support: Assist clients by providing case updates and answering general questions, ensuring a positive experience.
• Document Handling: Manage incoming and outgoing mail, scan and file documents, and maintain client records.
• Office Coordination: Maintain the cleanliness and organization of the reception area and common office spaces.
• Translation Services: Provide Spanish translation support during client meetings, phone calls, and for case documents, as needed.

Qualifications:

• Bilingual: Fluency in both Spanish and English (written and verbal) is required.
• Experience: 1-2 years of experience in a receptionist or customer service role, preferably in a legal or professional services environment.
• Communication Skills: Excellent interpersonal and communication skills to engage with clients and team members professionally.
• Technical Proficiency: Familiarity with Microsoft Office Suite and case management software is preferred.
• Organizational Skills: Strong time-management and multitasking abilities to handle a high volume of calls and tasks efficiently.
• Client Service: A friendly, empathetic, and client-focused approach to service delivery.
• Team Player: Works collaboratively with attorneys, case managers, and other staff to support office operations.

Compensation & Benefits:

• Pay: $20-$26 per hour, based on experience.
• 401(k) plan.
• Health, dental, and vision insurance.
• Paid time off (PTO).
• Peer to peer reward system

If you are a bilingual professional with strong organizational and communication skills, we encourage you to apply. Join The May Firm and be part of a team dedicated to making a difference in the lives of our clients.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• San Luis Obispo, CA 93405 (Required)

Ability to Relocate:

• San Luis Obispo, CA 93405: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $26