What are the responsibilities and job description for the Guest Services Representative position at The Mayo Hotel?
The Mayo Hotel is currently seeking candidates to fill a full time position as Front Desk Agent. Our historic boutique hotel is seeking the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing, friendly, and have a natural talent for customer service and serving others. Must be willing to work mornings, evenings, nights, and weekends. Open availability is a MUST.
Qualifications
- 1 years customer service experience required
- 1 year front desk experience preferred
- Excellent written and verbal communication skills
- Knowledgeable on Microsoft Word and Excel
- Empathetic, energetic, and enjoys serving others
- Open availability and on time for shifts
Responsibilities (required but not limited to)
- Effectively communicate with all departments to ensure prompt responses to guests' needs
- Welcome guests to the hotel
- Perform check-in and check out duties for guests
- Meet and exceed guests' expectations by anticipating the services they might require and provide concierge assistance
- Create, cancel, and modify reservations
- Answer guest calls, record details of each conversation, and follow up with the guests to ensure their needs were met
- Maintain a clean and clear front desk area
- Disinfect and sanitize front desk area frequently
- Ensure all packages are logged, guests are notified, and moved to the correct locations
- Assist valet, manage keys, and assist with guest luggage
- Communicate any orders and deliveries to the correct departments
- Ensure all company policies and procedures are followed at all times
If you believe you have what it takes to join our team and make a positive impact. Please send in your resume. We look forward to connecting with you soon!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Work Location: In person
Salary : $16