What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at The McAlear Group?
This position is responsible for the implementation of the sales tactics as they relate to the organization’s Sales and Marketing Plan.
We are looking for an individual that will have the ability to transfer from inside sales to store front/counter sales operations.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Answer incoming calls
- Make a minimum of sixty (60) outbound calls per day
- Process customer orders with ability to up-sell and cross-sell through received phone, email, or fax
- Update customer records
- Note all customer interactions in CRM
- Respond to customer requests regarding service, products, and account information
- Analyze and rectify customer concerns using various procedures and communication with various departments
- Troubleshoot and resolve customer complaints to orders, delivery dates or service issues
- Liaison between the customer and freight carriers
- Provide technical support and provide tracking information
- Prepare and provide customer pricing quotes
- Generate additional sales through tele sales activity
- Create and update portal entries for all equipment repairs
- Communicate and collaborate with other inside and outside team members
- Qualify sales leads and prospects
- Participate in trade shows as needed
- Complete Monthly Sales Report
- Punctuality and regular attendance
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
- Keep showroom organized, if applicable
- Check product stock for sales
- Assist with Inventories
- All other duties assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
- Physical ability to do work requires but not limited to bending, sitting and standing for 8 hours
- Physical ability to do work requires lifting 1 to 75 pounds
- Must be able to drive a forklift and company vehicles
- Must be able to load and unload equipment with or without assist
COMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:
- Ability to change focus frequently and often while being detail oriented and well organized
- Ability to solve problems and work independently and as a team
- Ability to communicate effectively with customers, management, and inter-department personnel
- Strong computer skills with Microsoft (Word, Excel, and Outlook)
- Strong work ethic and positive attitude
- Able to work in a high-pressure, challenging environment
EDUCATION & EXPERIENCE:
REQUIRED:
High school diploma or equivalent
PREFERRED:
2 years prior sales experience
- Strong knowledge of the sewer and drain industry and products
ADDITIONAL INFORMATION:
Minimal travel may be required for training, trade shows, and annual meetings
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
Ability to Commute:
- St. Louis, MO 63045 (Preferred)
Ability to Relocate:
- St. Louis, MO 63045: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $26
