What are the responsibilities and job description for the Admissions Concierge position at The McGuire Group Health Care Facilities?
Job Details
Description
Admissions Concierge
SHIFT: Full-Time
About Us
At Autumn View Nursing and Rehab we pride ourselves on delivering exceptional care and creating a welcoming environment for residents and their families. Our mission is to provide compassionate care and support while fostering a positive experience for everyone who walks through our doors. We are looking for an enthusiastic, organized, and empathetic individual to join our team as an Admissions Concierge and help make every first impression a lasting one.
Position Summary
As the Admissions Concierge, you will be the face of our center, guiding prospective residents and their families through the admissions process with warmth, professionalism, and a solution-focused approach. Your role will be pivotal in ensuring a seamless, supportive, and positive experience from the moment families reach out to us until admission is complete.
Key Responsibilities
Join our team and be part of a community that cares!
Description
Admissions Concierge
SHIFT: Full-Time
About Us
At Autumn View Nursing and Rehab we pride ourselves on delivering exceptional care and creating a welcoming environment for residents and their families. Our mission is to provide compassionate care and support while fostering a positive experience for everyone who walks through our doors. We are looking for an enthusiastic, organized, and empathetic individual to join our team as an Admissions Concierge and help make every first impression a lasting one.
Position Summary
As the Admissions Concierge, you will be the face of our center, guiding prospective residents and their families through the admissions process with warmth, professionalism, and a solution-focused approach. Your role will be pivotal in ensuring a seamless, supportive, and positive experience from the moment families reach out to us until admission is complete.
Key Responsibilities
- First Point of Contact: Welcome prospective residents and families with empathy and professionalism in person, over the phone, or via email.
- Admissions Coordination: Guide families through the admissions process, including facility tours, documentation, and eligibility verification.
- Customer Service: Address questions and concerns with clarity and compassion, acting as a liaison between families and the care team.
- Collaboration: Work closely with the admissions, clinical, and administrative teams to ensure a smooth onboarding experience.
- Follow-Up: Maintain ongoing communication with families and residents throughout the admissions process to ensure satisfaction and address any needs.
- Maintain Records: Accurately input and update admissions information in the facility’s database.
- High school diploma or equivalent (Associate degree preferred).
- Previous experience in customer service, healthcare, or admissions is a plus.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and experience with electronic medical records (EMR) systems is preferred.
- Empathy, patience, and a genuine passion for helping others.
- Competitive pay.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A supportive and welcoming team environment.
Join our team and be part of a community that cares!
