Front Office Concierge - Full-time - Monday through Friday - No weekends or Nights

**Job Summary:**

We are seeking a highly skilled and attentive Concierge to join our team.

The Office Services Concierge will play a crucial role in supporting the smooth operation of a world leader medical technology client's office to support employees that will be coming to the client’s campus to work on-site for a day or longer period. With a significant number of employees that primarily work remotely needing to conduct business in-person and on-site , your role will focus on ensuring that everyone has a workspace, feels supported, and is welcomed effectively. You will manage and assist with space management on an entire floor, providing support to employees as needed.

Responsibilities:

• Assist employees in finding available workspaces.
• Direct individuals to the nearest restroom.
• Guide individuals to IT support as needed.
• Communicate promptly and clearly with employees via phone, email, or other methods.
• Address inquiries, concerns, and requests in a friendly and informative manner.
• Provide on-floor technical support when necessary during extremely heavy business times.
• Demonstrate knowledge of client site and facility services.
• Pro-actively identify potential issues and provide solutions to concerns.
• Respond quickly to questions and requests and handle service problems politely and efficiently.
• - Ensure that all interactions with guests are friendly, professional, and courteous
• Maintain accurate records of interactions and requests
• Collaborate with other departments to ensure seamless service
• Utilize strong communication skills to effectively communicate with visitors and colleagues
• Manage guest requests and inquiries, providing solutions and recommendations
• Maintain a high level of guest satisfaction through prompt and attentive service
• Ensure that all interactions are friendly, professional, and courteous
• Manage time effectively to ensure that all tasks are completed efficiently and to a high standard

Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in scheduling software and office tools.
• Exceptional organizational and time-management skills.
• Prior experience in a similar role or in customer service is a plus.
• Strong hospitality skills, including a focus on guest services and customer service
• Excellent communication and phone etiquette skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong time management skills to ensure that all tasks are completed efficiently and to a high standard
• Experience in managing guest relations and expectations
• Ability to work in a team-oriented environment and contribute to a positive and welcoming atmosphere.

We strive to make every visit comfortable, efficient, and stress-free, ensuring our employees feel valued and supported when working on-campus. Your role will involve providing personalized service, managing employee and visitor requests, and ensuring that all interactions are warm and welcoming. If you have a passion for hospitality, a strong focus on guest services, and excellent customer service skills, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Mahwah, NJ 07430 (Preferred)

Work Location: In person

Salary : $20 - $21