Guest Service Specialist - Weekends

Use Your Customer Service & Hospitality Skills to Support an Important Mission in a Team-Oriented Environment

Make an Impact by Providing Services from Residential Interactions to Driving & Housekeeping

You have strong customer service skills and an interest in supporting people suffering from mental health, eating disorders and addiction in a residential care facility. You enjoy helping people, doing a variety of tasks, adding value and making a difference. If that describes you, the role of Guest Services Specialist offers you some great advantages. You will:

• Contribute to our mission of helping clients achieve an independent work-life balance through therapy benefiting mind, body and spirit.
• Meet amazing people from all over and support their recovery success. It can be rewarding and inspiring work.
• Enjoy a beautiful residential facility amid the tranquility of a resort-like environment including a private 24-acre estate of rolling hills, secret gardens, avocado groves, fruit orchards, and sprawling pastures.
• You'll be part of a strong team focused on a mission of healing and, depending on the shift, you may enjoy perks such as free chef-prepared meals (lunch and dinner).

The Meadowglade runs 24 hours 365 days a year. In this position you will work Saturday and Sunday from 10:30pm to 7am. This is an hourly position starting at $21 per hour.

The Qualifications

To be a good fit for the Guest Service Specialist position, you will have:

• Minimum of 1 year of experience in customer service, hospitality or a related position
• A genuine interest in working with the populations we serve
• First aid and CPR certification
• This position requires a valid California driver's license and the ability to pass and maintain a clean driving record check (MVR) in accordance with our company standards
• Comfort driving an 11-passenger van for outings, clinic pick-up/drop-off, doctor's appointments, etc.
• Dependability; the ability to attend each shift and do quality work with minimal supervision
• Strong verbal, written and active listening communication skills
• Must be able to lift and carry objects (25 lbs.), such as dishes, laundry and supplies, climb stairs and stand or sit for long periods

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Job

Reporting to the Guest Service Specialist Supervisor, you will provide a high level of customer service to adults (clients) living on the property, ensuring they have what they need while following the lead of your supervisor and the requirements of the role. You will act professionally and appropriately in all of your client interactions, being friendly and helpful, but not a friend. You'll never directly correct clients, but will observe and report as required. You will perform a variety of tasks including a good deal of housekeeping (e.g., doing dishes after meals, taking laundry up and down the stairs, driving the van for shopping trips, transport, emergencies, etc., and facilitating activities).

The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.

EOE/AA/M/F/Vets/Disabled