What are the responsibilities and job description for the Customer Service Representative position at The Meat Market Baraboo WI?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering a positive experience. This position requires strong communication skills and the ability to work in a fast-paced environment.
You would be responsible for helping customers with purchasing meats and other goods at The Meat Market.
Hours: Mon, Tues, Thurs, Fri. 9-6, Sat 8-5 Off Sunday and Wednesday
Full hour lunch plus paid 15 min break. 10% discount on food.
Responsibilities
- Respond to customer inquiries via phone or in person in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints and resolve issues with empathy and efficiency.
- Process orders, returns, and exchanges while ensuring accurate data entry into the system.
- Use cash register to handle transactions with each customer.
- Maintain detailed records of customer interactions and transactions for future reference.
- Analyze customer feedback to identify trends and suggest improvements to enhance service quality.
- Support sales initiatives by upselling products or services when appropriate.
Experience
- Previous experience in a customer service role is preferred, but not required.
- Proficiency in English is required; multilingual candidates are highly desirable.
- Strong cash handling skills are a plus for roles involving payment processing.
- Excellent data entry skills with attention to detail for accurate record keeping.
- Ability to analyze customer needs and provide tailored solutions effectively.
Join us as we strive to create memorable experiences for our customers through outstanding service!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
Salary : $15 - $16