What are the responsibilities and job description for the Call Center Scheduler position at The Medical Eye Center?
**No medical experience necessary-we will provide on-the-job training!**
Are you an excellent communicator looking for a new place to start a career? Come put those skills to work in a great office environment with no nights and weekends! We are seeking a personable, detail-oriented, customer service driven professional to join our team as a Call Center Scheduler based out of our Manchester, NH office. As a Call Center Scheduler, you’ll be focused on providing telephone triage for patients and other providers, creating patient accounts and accurately scheduling them with our providers. Our ideal candidate will thrive in telephone communication, be extremely detail-oriented, adapt to things quickly, and have a willingness to learn and grow. Once fully trained (minimum of 6 months), you’ll have the opportunity to cross train in other areas of the office and potential for a hybrid schedule. Apply now to start this amazing career opportunity!
As a Call Center Scheduler, you will:
- Operate a multi-line telephone system, placing outbound calls for appointment scheduling and receiving inbound calls triaging patient ocular complaints.
- Document detailed information regarding patients’ symptoms and health history, confidentially.
- Communicate professionally and effectively with referring providers.
- Register new patients and schedule appointments and respond to voicemails or fax requests effectively in a timely manner.
- Determine nature of calls, take detailed messages from patients regarding medical questions and medication refills, and refer to appropriate staff or ophthalmic technicians.
- Fax office notes, manage incoming electronic fax folder, and scan records and referrals into patient’s chart.
You will need to have the following:
- High school diploma or GED. Minimum of 1-2 years of customer service or call center experience.
- Experience in Ophthalmology a plus.
- Experience using Epic or EMR a plus.
- Understand and communicate well with patients; maintain patient confidentiality.
- Superb time management and accuracy skills.
- Excellent communication skills, verbal and written as well as attention to detail skills.
- Ability to display positive rapport, displaying tact and courteous professionalism with coworkers, staff, supervisors, and physicians.
- Strong computer skills inclusive of Microsoft Office.
About Us:
The Medical Eye Center is a doctor-owned ophthalmology practice that has served New Hampshire for over 40 years, offering cutting-edge and state-of-the-art technology to provide the best in patient care. Our mission is to provide a professional environment that promotes hospitality, collegiality, and communication to secure the best possible outcomes.
The Medical Eye Center is an Equal Opportunity Employer. The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform required duties and tasks of the position. Please let us know when you apply for a position if you need any special accommodations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your hourly pay rate required for this position?
Work Location: In person
