What are the responsibilities and job description for the Clinic Manager position at The Medical Eye Center?
Are you a dynamic leader with experience in managing clinical operations? Join us at The Medical Eye Center, an established ophthalmology practice in New Hampshire, where we provide the best in patient care using cutting-edge technology. We are currently seeking a Clinic Manager to lead our team, ensuring smooth clinic operations and exceptional patient experiences.
As a Clinic Manager, you will:
- Lead, guide, and support all clinical staff members, ensuring efficient and high-quality operations.
- Manage daily clinic activities, including physician schedules, patient flow, technician schedules, and exam room stock levels.
- Oversee performance management, providing training, coaching, feedback, and performance reviews to maintain a high-performance team.
- Investigate and resolve patient complaints, ensuring a top-tier patient experience and satisfaction.
- Supervise clinical equipment maintenance and ensure timely repairs and functionality.
- Ensure compliance with medical practices, HIPAA, and OSHA standards at all times.
- Contribute to the annual MIPS submission and participate in community outreach activities in collaboration with the Marketing Coordinator.
- Coordinate special clinic projects and maintain relationships with providers and staff to meet operational goals.
- Fill in as a scribe or clinical technician as needed to support physicians and ensure smooth patient flow.
You will need to have the following:
- High school diploma or GED; Associate or Bachelor’s degree in a healthcare-related field is a plus.
- Minimum of 3-5 years medical support services experience; 2 years of supervisory experience required.
- Certified Ophthalmic Assistant (COA) certification is required (can be obtained within 6 months).
- Strong communication and interpersonal skills with the ability to handle patient interactions professionally and effectively.
- Proficiency in using electronic health record systems and Microsoft Suite (Excel experience preferred).
- Strong leadership skills, with the ability to manage, motivate, and resolve issues within the team.
- Excellent organizational skills and attention to detail, with the ability to prioritize and multitask effectively.
Why Join Us? The Medical Eye Center is a doctor-owned ophthalmology practice that has been serving New Hampshire for over 40 years. Our mission is to provide exceptional patient care and foster a professional, collaborative environment. We offer a competitive compensation package, opportunities for professional growth, and the chance to work with a dedicated, skilled team.
We are an Equal Opportunity Employer and offer accommodations for individuals with disabilities. Please let us know if you need any assistance during the application process.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your salary expectation for this position?
Work Location: In person
